Senior Executive II - Commercial
Gurugram, HRCompensation available in source system
Type
Level
Education
Overview
Customer Service Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department....
Job Description
Customer Service
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
- Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.
- Equip with company’s products and services knowledge.
- Liaise with other functional department to ensure on time order fulfilment
- Provide timely & accurate stock status & feedback to Customers.
- Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.
- Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.
- Escalate all Product Complaints to the relevant people in the Quality organization.
- Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.
- Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.
- Ensure Statutory Compliances are adhered to.
- Help in Statutory Audit.
- Proper e-filing & recordkeeping of all documents related to order processing Reporting
- Daily, Weekly & Monthly information to all Internal as well as External Customers.
- Publish weekly open order report to external Customers when required.
- Provide timely and accurate report to internal or external customer on order/ shipment status.
- MINIMUM REQUIREMENT
- Education Level
- Major/Field of Study
Bachelor’s Degree
Graduation
MINIMUM WORK EXPERIENCE
Experience
Experience Details
Minimum 3 years of experience
Should have at least 3 years of working experience in customer service; order processing, (O2C)
ESSENTIAL SKILLS AND ABILITIES
- Customer order process and SAP/ERP knowledge. – SD module
- Good communication skills with fluent in English
- Computer literate with good knowledge of using MS Excel
- Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure
Similar Jobs
More roles matched by city, specialty, state, or category.
Account Manager II
Exemption Status: United States of America (Exempt) $60,987 - $80,808 - $100,628 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any...
Pay
Compensation available in source system
Location
Remote
Supervisor, Complex Claims
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that...
Pay
Compensation available in source system
Location
Remote
Chest Pain Program Coordinator
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our...
Pay
Compensation available in source system
Location
On-site
Network Operations Manager - Evernorth - Remote
Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. The...
Pay
Compensation available in source system
Location
United States of America
Account Executive - Allegiance - Remote
As an Account Executive, you will play a central role in building and strengthening client relationships while delivering a consistent, high-quality service experience. In this role, you will partner...
Pay
Compensation available in source system
Location
United States Work AT Home
Senior Coordinator, Complaints and Appeals (Remote)
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who...
Pay
Compensation available in source system
Location
Work From Home, NC
ED Charge Review Coordinator
Hours of Work : Variable Days Of Week : Variable Work Shift : Job Description : Your Role: General purpose is to review and reconcile charges of all emergency department visits/encounters. In detail,...
Pay
Compensation available in source system
Location
Dallas, TX
Lead Maintenance Mechanic, Long Term Care (LTC)
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland....
Pay
Compensation available in source system
Location
New Underwood, SD
Higher-Paying Related Jobs
Compare compensation across nearby and related healthcare openings.
Group Facility Administrator
Posting Date 04/09/2026 332 Santa Fe Dr Ste 100, Encinitas, California, 92024, United States of America We love our patients. We think you will, too. Make the most of your leadership and management...
Pay
$106,100-153,000/yr
Location
03486 - Encinitas Dialysis
Healthcare Operations Manager
Posting Date 03/13/2026 10770 MacArthur BlvdBldg 7, Oakland, California, 94605-5298, United States of America As a Healthcare Operations Manager (Facility Administrator) at DaVita, you’ll be a part...
Pay
$96,200-151,000/yr
Location
02855 - Alameda County Dialysis
Healthcare Operations Manager
Posting Date 04/03/2026 2700 Geary BlvdSuite A, San Francisco, California, 94118-3406, United States of America As a Healthcare Operations Manager (Facility Administrator) at DaVita, you’ll be a part...
Pay
$96,200-151,000/yr
Location
02482 - Golden Gate Dialysis
Healthcare Operations Manager
Posting Date 04/17/2026 614 Tully RdSte 30, San Jose, California, 95111-1048, United States of America As a Healthcare Operations Manager (Facility Administrator) at DaVita, you’ll be a part of a...
Pay
$96,200-151,000/yr
Location
05435 - Tully Dialysis
Healthcare Operations Manager
Posting Date 04/10/2026 113 Terry Rd, Smithtown, New York, 11787-3848, United States of America As a Healthcare Operations Manager (Facility Administrator) at DaVita, you’ll be a part of a Team that...
Pay
$96,000-149,000/yr
Location
11401 - Smithtown Dialysis
Healthcare Operations Manager
Posting Date 04/09/2026 1139 Hylan Blvd, Staten Island, New York, 10305, United States of America As a Healthcare Operations Manager (Facility Administrator) at DaVita, you’ll be a part of a Team...
Pay
$95,000-148,000/yr
Location
05317 - Staten Island