Program, Process and Planning Lead Director

This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.

Key Responsibilities:

• Lead the Transition & Transformation portfolio for Global Business Services, ensuring alignment with company strategy
• Develop and maintain the end-to-end implementation roadmap, governance model, and transformation methodologies
• Own and manage the global GBS intake process across all operating models, ensuring stakeholder alignment (internal and external)
• Drive standardization, process excellence, and continuous improvement across Shared Services operations
• Monitor portfolio performance, risks, dependencies, and ensure effective project delivery and reporting
• Support annual planning, budgeting, forecasting, and achievement of savings and efficiency targets
• Enable and implement scalable business solutions (e.g. location strategy, cross-functional service models)
• Lead global project teams delivering systems and process transformations
• Foster a strong Shared Services culture, driving change, innovation, and customer-focused mindset
• Build, develop, and lead a global team of transition, project, and program managers

Our requirements:

• University degree required; MBA is an advantage
• Certification or experience in Transformation / Project / Program Management
• Lean Six Sigma certification is a plus
• 10+ years in BPO / Shared Services environment
• 5–8 years in organizational transformation / change management
• Proven experience leading global, virtual teams in matrix organizations
• Strong track record in managing large-scale, complex, cross-functional transformation projectsExperience in managing performance against SLAs and delivering business solutions
• Ability to influence stakeholders and work in complex environments
• Excellent presentation, facilitation, and training skills
• Structured, analytical, and solution-oriented mindset
• Strong prioritization and self-management in high-volume environments
• Proactive, customer- and results-oriented approach with focus on continuous improvement
• High level of flexibility, resilience, and process discipline
• Familiarity with global functions (Finance, HR, Supply Chain, Procurement, Legal, Compliance, IT) is an advantage
• Very good MS Office skills; experience with project portfolio tools is a plus
• Fluent English (min. B2, business proficiency required)

Our offer:

• Flexible working hours (start between 6:30 a.m. - 10 a.m.)
• Hybrid working mode (min. 1 day per week in the office)
• Private medical care in LuxMed,
• PZU life Insurance (voluntary insurance)
• Unlimited international travel Insurance (with a global range)
• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
• Language courses reimbursement (up to 70% of course reimbursement)
• Studies reimbursement (up to 50% of study reimbursement)
• Work abroad possibility (up to 30 days / year)
• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
• Holiday allowance (up to 1000 PLN / year)
• Childcare refund (up to 1200 PLN / year)
• Glasses and contact lenses reimbursement (500 PLN per year)
• Occasional gifts (e.g. 1st year anniversary gift)
• Office team building activities and events