Patient Support Coordinator- Full-Time Days, DHR Rad at DHR Health

Summary

FLSA STATUS: ☐ Exempt ☒ Non-Exempt MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

Position Summary

Assist clinical team members by performing a variety of duties for patients within the patient focused care system and responsible for the coordination of interventional procedures and patient scheduling. Consults and communicates with radiologists and advanced practice providers, when applicable.

Position Education/ Qualifications

• High School/GED required.
• Hospital experience preferred.
• Must have good working knowledge of computers.
• Knowledge of medical terminology and communicate in both Spanish and English is strongly preferred.

Job Knowledge/Experience

One (1) year experience preferred Requires working with frequent interruptions and strong customer service skills Willingness to train with other workflows and computer/software systems Good written and verbal communication skills required Ability to read, write, and speak English, required Must be sensitive to cultural and bilingual issues Requires good communication and organizational skills. Requires reasoning ability and good independent judgment. Must project a professional image Interact and communicate with all levels of staff, physicians, patients, and families in an effective manner

Position Responsibilities

• • Promotes the facility mission, vision and values by effectively communicating them to others. • Considers mission, vision and DHR Health CARES values in developing services, standards and practices. • Considers priorities and special needs of the patient, physician, and the Hospital when scheduling appointments and radiological procedures. • Responds to patient requests for procedures and any questions or concerns in a timely manner. • Schedules procedures according to policies, nursing and department staff availability, patient needs, and physician’s block time. •
• Maintains schedule according to procedure and physician’s time and staffing requirements. • Coordinates schedule assessing time and equipment availability, identifies conflicts, and adjusts as needed. • Accurately prepares the schedule for timely distribution. • Facilitates daily completion of the facility schedule. •
• Follows procedure for notification of changes in the schedule (e.g. cancellation). •
• Maintains and protects each patient’s right to confidentiality. • Answers telephone and intercom courteously and in a quiet, pleasant voice. • Assumes clerical duties and responsibilities as necessary. • Completes procedure charge entry and utilizes the operating room management system for interventional procedure data entry, when assigned. • Answer calls from health care providers requesting expedited reports pending interpretation for urgent patient care needs (i.e. upcoming appointments, treatments, or surgery) and communicate with radiologist. Follow-up to prevent patient care delays. • Other duties as assigned.

Other Information

• LINES OF REPSONSIBILITIES: (Chain-of-command) Radiology Office Manager → Radiology Practice Administrator → Director of Radiology → VP of Imaging Services

Customer Service

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

Age Specific

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

Americans With Disabilities Act

(ADA): A.

Essential Duties

• Indicated by bold print within performance standards, preceding individual numbered criteria.
• The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 20 lbs, from the floor to shoulder height.
• Yes Kneeling Yes Must be able to assist other employees with lifting more than 20 lbs.
• Yes Walking Yes Light/moderate carrying up to 20 lbs.
• Yes Standing/Squatting Yes Straight pulling Yes Sitting Yes Pulling hand over hand Yes Pushing Yes Repeated bending Yes Stooping/Bending Yes Reaching above shoulder Yes Climbing Stairs Yes Simple grasping Yes Climbing Ladders No Dual simultaneous grasping Yes Depth Perceptions needed Yes Ability to see Yes Identify Colors Yes Operating office equipment Yes Twisting Yes Operating mechanical equipment Yes Crawling No Ability to read and write Yes Ability to Count Yes Ability to hear verbal communication without aid Yes Operating Personal Vehicle Yes Ability to comprehend written/verbal communication Yes Other: Ability to deal with stress Yes OSHA Category III B.
• Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise.
• There is protection from weather conditions but not necessarily from temperature changes.
• The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
• C.
• Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids).
• Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
• D.
• Aptitudes: HIGH 1 2 3 4 5 6 LOW Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles.
• Ability to reason and make judgments. 3 Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively.
• To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs.
• To present information or ideas clearly. 3 Numerical: Ability to perform arithmetic operations quickly and accurately. 2 Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects.
• Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2 Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3 Clerical Perception: Ability to receive pertinent details and verbal or tabular material.
• To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2 Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed.