Cashier, RMF Revenue Cycle at DHR Health

Summary

FLSA STATUS: ☒ Exempt ☐ Non-Exempt MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

Position Summary

This position is responsible for business office activities which include collection of accounts receivable, patient billing, customer service, cashiering, refunds/recoupment's, appeals, and provides refunds for services to patients and third party payers as needed. This position requires that at least three (3) of the functions above are able to be performed.

Position Education/ Qualifications

• ¨ High School Diploma/GED is required ¨ Comprehensive knowledge of healthcare reimbursement. ¨ Familiarity with EOB’s and RA’s ¨ Knowledge of Microsoft Office suite, working knowledge of Excel required. ¨ Excellent Customer Service ¨ Good written and verbal communication skills required ¨ Must be able to multi-task ¨ Ability to read, write and speak English ¨ Ability to communicate clearly and concisely with all levels of management ¨ Bilingual – English/Spanish, preferred

Job Knowledge/Experience

¨ Previous healthcare experience as cashier (2-3 yrs.) required, hospital experience preferred. ¨ Communicates clearly and concisely and is able to work effectively with other employees, patients and external parties ¨ Establishes and maintains long-term customer relationships, building rapport with other department staff ¨ Demonstrates proficiency in Microsoft Office applications, be able to type at least 50 WPM, and good working knowledge of Excel is required. ¨ Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly and spell correctly. ¨ Ability to use the internet to obtain information from Third Party Payers or other sources is required. ¨ Requires working with minimal to moderate interruptions ¨ Requires reasoning ability and good judgment. ¨ Ability to handle pressure, meet deadlines, and remain productive in challenging situations.

Responsibilities

• ¨ Promotes the facility mission, vision and values by effectively communicating them to others.
• Considers mission, vision and values in developing services, standards and practices ¨ Responsible for posting all payments within 24 hours , following all HIPPA regulations, quality assurance and payment procedure manual. ¨ P rint daily Bank Deposit Statements, Ins lockbox, POA Lockbox, Mail Deposit and Credit Card Reports. ¨ Download and post electronic remits and apply payments and adjustments as per I-plan, including zero payments checks. ¨ Accurately review RAs and EOB’s total charges, amount of insurance payment and balance owed by patient or responsible party including recoupments . ¨ Identifying correct I-plan ¨ Performs daily reconciliation of bank deposits for insurance payments, print payment reports as needed to reconcile to bank deposits. ¨ Prepares credit worksheet and processes all transactions required to request refund checks or to correct account balances. ¨ Transfers patient credit balances to outstanding accounts according to hospital policy and procedure, and prepares letters of explanation concerning refund issued to third party payers and patients. ¨ Review NSF and returned checks, bonus checks, transfers , Vouchers and Virtual credit card payments ¨ Responsible to submit secondary claims to insurances. ¨ Responds to all mail and phone calls concerning credit balances and refunds checks. ¨ Completes provider applications for payers ¨ Enter appropriate notes based on software capabilities. ¨ Responds to correspondence from insurance carriers in a timely manner. ¨ Ability to identify accounts that need insurance billing or rebilling ¨ Receives incoming and outgoing calls or emails from the clinic or RC billing department to validated insurance payments and patient balances. ¨ Researches credit balances for accurate processing of refunds due to over payments and/or allowances requiring a correction in a timely manner. ¨ Maintain PMMC software system for carrier over and under payments to professional services. ¨ Select correct adjustment codes on adjustment form to appropriately document reason for adjustment ¨ Complete adjustment form appropriately with the correct dollar amount assigned to the adjustment code ¨ Ensures patient confidentiality requirements are met in accordance with HIPAA policies and procedures. ¨ Other duties as assigned.
• LINES OF REPSONSIBILITIES : (Chain-of-command) CFO → VP → Director → Manager → Supervisor

Customer Service

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

Age Specific

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

Americans With Disabilities Act

(ADA) : A.

Essential Duties

• Indicated by bold print within performance standards, preceding individual numbered criteria.
• The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 20 lbs, from the floor to shoulder height.
• Yes Kneeling Yes Must be able to assist other employees with lifting more than 20 lbs.
• Yes Walking Yes Light/moderate carrying up to 20 lbs.
• Yes Standing/Squatting Yes Straight pulling Yes Sitting Yes Pulling hand over hand Yes Pushing Yes Repeated bending Yes Stooping/Bending Yes Reaching above shoulder Yes Climbing Stairs Yes Simple grasping Yes Climbing Ladders No Dual simultaneous grasping Yes Depth Perceptions needed Yes Ability to see Yes Identify Colors Yes Operating office equipment Yes Twisting Yes Operating mechanical equipment Yes Crawling No Ability to read and write Yes Ability to Count Yes Ability to hear verbal communication without aid Yes Operating Personal Vehicle Yes Ability to comprehend written/verbal communication Yes Other: Ability to deal with stress Yes OSHA Category III B.
• Working Conditions : The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise.
• There is protection from weather conditions but not necessarily from temperature changes.
• The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
• C.
• Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids).
• Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
• D.
• Aptitudes : HIGH 1 2 3 4 5 6 LOW Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles.
• Ability to reason and make judgments. 3 Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively.
• To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs.
• To present information or ideas clearly. 3 Numerical: Ability to perform arithmetic operations quickly and accurately. 2 Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects.
• Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2 Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3 Clerical Perception: Ability to receive pertinent details and verbal or tabular material.
• To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2 Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed.