Medical Staff Services Manager, Medical Staff Services, Full-Time DAYS at Sky Lakes Medical Center

POSITION SUMMARY Reports to the Director of Medical Staff Services and serves as a key leader within the Medical Staff Services Department. Oversees the credentialing, privileging, governance, and provider enrollment functions of the department and ensures compliance with Medical Staff Bylaws, regulatory requirements, accreditation standards, and organizational policies. Serves as a resource to Medical Staff and hospital leadership on Medical Staff governance matters, including the interpretation and application of Medical Staff governing documents. Provides leadership and operational oversight of department operations, directly supervises department staff, and contributes to policy development, process improvement initiatives, and departmental planning. QUALIFICATIONS Required: Bachelor's degree in healthcare administration, business administration, or a related field, or an equivalent combination of education and experience. Minimum of five (5) years of progressively responsible experience in medical staff services, credentialing, healthcare administration, or a related healthcare operations field, including at least two (2) years in a leadership or supervisory role. Demonstrated leadership, communication, organizational, and problem-solving skills, with the ability to effectively mentor staff and collaborate with Medical Staff and hospital leadership. Comprehensive knowledge of Medical Staff governance, credentialing and privileging practices, Medical Staff Bylaws, accreditation standards, and applicable regulatory requirements. Knowledge of provider enrollment and payer credentialing processes preferred. Proficiency in Microsoft Office Suite and Medical Staff credentialing software (e.g., MD-Staff). Ability to exercise sound judgment, maintain strict confidentiality, manage sensitive information, and effectively prioritize competing responsibilities in a fast-paced healthcare environment. Lic/Reg/Cert: Certification by the National Association Medical Staff Services (NAMSS) as a Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) is preferred. Candidates who do not hold a certification at the time of hire must be eligible for certification and obtain the CPCS or CPMSM credential within one year of meeting certification eligibility requirements. TYPICAL PHYSICAL/MENTAL DEMANDS Light physical demand level capabilities required. Demonstrates professionalism, emotional maturity, and the ability to maintain composure while working in a fast-paced environment with frequent interruptions, competing priorities, and changing deadlines. Establishes and maintains positive working relationships with Medical Staff, hospital leadership, employees, and external stakeholders. Demonstrates strong organizational, communication, and problem-solving skills, with the ability to effectively manage a demanding workload and exercise sound judgment and discretion when handling sensitive and confidential information. ESSENTIAL JOB FUNCTIONS: Credentialing and Privileging: