Identity & Access Management (iam) EHR Applications Analyst at Billings Clinic

This position specializes in Identity and Access Management (IAM) for Electronic Health Record (EHR) and clinical applications across Billings Clinic–Logan Health, including Oracle Health and integrated healthcare systems. The analyst partners with clinical, operational, and technical teams to ensure workforce members have appropriate, timely, and secure access to the systems needed to support patient care. Responsibilities include user provisioning, access reviews, role maintenance, troubleshooting access issues, and collaborating with stakeholders to improve access management processes. This role offers opportunities to work with EHR technologies, cybersecurity controls, compliance initiatives, and enterprise-scale healthcare technology systems in support of secure and efficient healthcare operations. The Applications Analyst serves as the primary technology resource for clinical, financial, and/or third-party information systems within a business unit and/or division. This role is integral in the planning, design, and operational support of business solutions that enhance productivity, efficiency, decision-making, and quality outcomes across Billings Clinic and its regional partners. The Applications Analyst is responsible for system configuration, data analysis, and operational support to meet organizational needs. Additionally, this position provides technical expertise as a consultant to end-users and is accountable for delivering ongoing training and education within assigned support areas. Essential Job Functions • Maintains compliance with all organizational, departmental, and regulatory standards, ensuring knowledge of safety, confidentiality, and job performance requirements. • Provides consistent, reliable support for assigned systems, addressing and troubleshooting user issues to maintain system functionality and performance. • Participates in the implementation, upgrade, and update processes for systems, ensuring smooth transitions and minimal disruptions for end-users. • Acts as a liaison between end-users, technical teams, and vendors, communicating system requirements and addressing concerns to improve user satisfaction. • Collects feedback from stakeholders and end-users to inform and support system enhancements and ensure user-centered solutions. • Analyzes system performance and configurations, identifying areas for improvement and collaborating with technical teams to enhance functionality. • Develops and delivers user training sessions, adapting content for various learning needs and ensuring users can effectively utilize system features. • Creates and maintains comprehensive user documentation and guides, supporting continuous learning and system familiarity for end-users. • Engages in professional development by staying current on industry trends, pursuing relevant certifications, and expanding expertise in information management. • Coordinates with cross-functional teams on projects, contributing to planning timelines, goals, and deliverables to achieve project objectives. • Monitors system performance proactively, identifying potential issues early and coordinating resolutions to maintain system reliability. • Assists in quality control and testing processes, verifying system updates meet organizational standards and align with user needs. • Documents system configurations, processes, and operational standards to ensure efficiency and continuity of support. Minimum Qualifications Education • Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field, or an equivalent combination of education and experience (5+ years of relevant experience in IT support or healthcare applications). Experience • Minimum of 3-5 years of experience in applications support or a similar role, with demonstrated competency in healthcare IT, system configuration, and user training. Certifications and Licenses • Relevant Certifications Preferred e.g., Certified Healthcare Technology Specialist, CompTIA Network+). • Current Montana driver’s license with the ability to be insured to operate Billings Clinic vehicles, if required. Responsible for providing home internet access and cell phone Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.