Call Center Training Specialist

Current Employees

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $22.63 - $28.29 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service.

Reports to the Call Center Manager. Monument Health offers competitive wages and

Benefits

• on qualifying positions. Some of those

Benefits

• Can Include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Design and deliver new hire training and ongoing development programs for call center staff. Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication. Conduct quality audits of calls and provide coaching to improve performance. Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies. Track performance metrics and adjust training programs to address gaps. Collaborate with supervisors and managers to align training with organizational goals. Support staff motivation and professional growth through mentoring and feedback. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent in General Studies Experience - 1+ years of
• Education Training Experience Preferred: Experience - 1+ years of Healthcare Experience; 1+ years of Revenue Cycle Experience

Physical Requirements

• Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time.
• Job Category Revenue Cycle Job Family Registration and Scheduling Shift Requires the ability to work assigned schedules and hours as determined by the department Employee Type Regular 15 Corporate Services Division Make a difference .
• Every day.
• Monument Health is an Equal Opportunity/Affirmative Action employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.