Patient Relations Specialist at Cook Children's

Location

Medical Center - Fort Worth Department: Patient Relations/Services Shift: First Shift (United States of America) Standard Weekly Hours: 40

Summary

The Patient Relations Specialist is responsible for assuring compliance with the regulatory requirements involving patient rights, complaints, and grievances, established by external auditing agencies, including The Joint Commission (TJC), the Centers for Medicare and Medicaid Service (CMS), The Texas Department of Health (TDH), and state and federal law. Responsible for maintaining appropriate focus on the department’s regulatory responsibilities in each phase of the Patient Relations workflow. Coordinates patient materials to ensure compliance with changes and updates to the relevant laws and mandates set forth by TDH, CMS and TJC.

Coordinates internal practices to ensure the System remains in compliance with both auditing agency requirements and state and federal laws that pertain to patient rights and responsibilities. A key partner for the corporate Conflict Resolution Program, functioning as an independent and objective individual reviewing and evaluating conflict issues/concerns within the organization. Works with regulatory agencies, as required, to address those concerns appropriately.

Assures compliance with State and Federal regulatory requirements and policies that govern operations involving the complaint and grievance process. Education & Experience: Minimum Bachelor’s degree, masters preferred in Science, Human Relations, Business, Healthcare Administration and or Communications or related field. Minimum 3-5 years’ healthcare experience required; preferably in patient relations, human resources, compliance, customer service or related field.