LICENSED VOCATIONAL NURSE ADULTS at Su Clinica

GENERAL DESCRIPTION OF POSITION: This position is vital in the health care delivery system. This is traditionally the patient's first clinical point of contact so patient relationship, management of patient care, management of patient information, team communication, and demonstration of conduct and activities using patient centered medical home principles, policies and procedures is critical. Supports the vision and the mission of the Clinic at all times. ESSENTIAL JOB FUNCTIONS: (with or without accommodations) Patient relationship: Will greet and welcome the patient in a pleasant, respectful, culturally and linguistically appropriate manner. Assure all patient questions are answered in a positive and cordial manner. Assures the patient has a clear understanding of all communications. Communicates patient's problem/complaint to the provider. Reinforces to the patients the importance of keeping appointments or communicating changes in their appointments. Asks the required questions for a proper assessment. Engage patient and their care givers in understanding their care in a cultural and linguistically appropriate manner. (PCMH 1F) Management of patients care: Prepares patients for examination and treatment. Takes patient's history and vital signs. (PCMH 2B) Prepares examination and treatment rooms with necessary equipment and supplies. Gives injections that are in their scope of practice. Monitor staff administering medications and vaccines. Assists with refills, reviews all patient medications as per protocols. (PCMH 2C, 2D) Initiates notes for the nurse on call or others to alert information regarding a patient in a timely manner. (PCMH 1.2) Assists the providers as requested. May collect and process biological specimens for analysis and other lab tests. (PCMH 5A) Assists with scheduling tests or treatments as requested. (PCMH 2C, 3D) Conducts appropriate screening tests and follows up with Provider using Standing Orders. (PCMH 5C) Performs coordinator duties. Teaches method of health promotion and disease prevention in accordance with individualized needs. (PCMH 3C) Refers patient to appropriate resources\referrals, social services, pharmacy, laboratory, etc. Verifies that patient's and family members' discharge and follow up questions have been addressed and appropriate educational materials provided and documented in the electronic medical records. (PCMH 3C) Works jointly with Provider to maximize disease prevention and reinforce patient follow through with Provider's orders and instructions. Manages patient information: Takes and documents patient's history and vital signs. Performs pre-visit chart reviews for required health indicators, vaccines, labs, etc. Reviews chart under the direction of provider and obtains and places report results in charts. Makes list of anticipated needs for patients (vaccines, labs,etc.) Assures the patient information and records is completed timely and is current. (PCMH 2C, 3C) Adheres to all HIPAA regulations in and outside of the Clinic. Communicates patient information as requested to enhance patient services. Team communication: Actively participates in team huddles to assure maximum appointments, gaps in the day, and works on same day access. (PCMH 1A, 1B, 1G) Meets with the team to ensure that the provider's productivity and schedule is reviewed and populated throughout the day. Helps in the orientation of new employees or students. Works with unit team members as well as other clinic personnel to ensure a smooth patient flow. Communicates specific patient needs and/or population management information. Demonstration of safe and professional conduct: Maintains a friendly environment for self and others. Response to emergency situations as per training. Refrains from texting and speaking on the cell phone while on duty. Refrains from informal communication with patients and others. Fully participates in the performance improvement and follows all the Clinic policies and procedures. Attends work on a regular and predictable schedule in accordance with Clinic leave policy and performs other duties as assigned. POSITION DIRECTLY SUPERVISED: None