IT Service Desk Analyst at Avera Health

Location

Avera Downtown Building-Sioux Falls Worker Type: Regular Work Shift: Day Shift (United States of America) Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $20.75 - $31.50 Position Highlights You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview ​​This position provides world class customer service for users needing technical support and guidance. The IT Service Desk Analyst has a passion for technology, is self-motivated and a strong desire to help people. As the first point of contact for incidents and user requests, there is an aptitude and responsibility for initial diagnosis, resolution, and escalation based on documented processes and procedures.

This position serves as a contact to ensure that IT issues are resolved in a timely and efficient manner; provide end to end technical support; and oversee technical support for all Avera employees. Strong communication skills and an ability to translate IT concepts to a diverse audience with various levels of computing skill.​ What you will do Demonstrates an ability to understand the customer's needs through developed listening, critical thinking, and trouble shooting skills. Logs all issues and requests into ticketing system, documents solutions in a presentable style that is simple for customers to understand and follow; includes all pertinent facts on the customer and troubleshooting steps that have been attempted to solve issues in support tickets, particularly for tickets that need to be transferred to higher support tiers; works to eliminate recurring problems.

Benefits

• You Need & Then Some Avera is proud to offer a wide range of

Benefits

• to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives.

Benefits

• are designed to meet needs of today and into the future.
• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement Career development guided by hands-on training and mentorship Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.
• If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org .