Customer Service Specialist at Cook Children's

Location

Calmont Operations Building Department: CBO/Patient Financial Services Shift: First Shift (United States of America) Standard Weekly Hours: 40

Summary

The Customer Service Specialist serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing. Process patient payments, set up payment arrangements and provide customer/patient education when necessary. Position requires a high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others.

The Cook Children’s Cash Management, Customer Service and Document Control departments function as a part of a Single Billing Office (SBO) that supports all of Cook Children’s Health Care System. The goal of the SBO is to integrate customer service and self-pay collection activities across Cook Children’s Medical Center and Cook Children’s Physician Network, providing a single point of contact, a single patient billing statement and increased transparency to guarantors thereby improving the patient collection process and patient experience.

Qualifications

• High school diploma or equivalent required. 3 years of experience working with patient health and/or financial records.
• Ability to type, spell, write or print legibly with accurate data entry skills and use computer and other office equipment.
• Preferred: Associate degree with 3 years of experience working with patient health and/or financial records.
• Ability to type, spell, write or print legibly with accurate data entry skills.
• Proficient computer skills, including MS Office (Word, Excel) and other document imaging systems.
• Knowledge of Epic Systems and/or OnBase.
• Working knowledge of professional and hospital billing and follow-up preferred.
• About Us: Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs.
• Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.