Police Communications Officer at Midland Memorial Hospital

Overview

Job Description Under general supervision, responds to emergency and non-emergency calls for law enforcement, fire and emergency services; identifies and dispatches appropriate police and security units, and gathers and relays critical information. Shift &

Schedule

PRN, Shifts as needed FUNCTIONS/PERFORMANCE EXPECTATIONS Provide dispatch services for the Midland Health system; follows and complies with Midland County Hospital District Police Department (MCHD PD) policies and procedures to assure the safety of Police Officers, Security Officers, other hospital staff and the public. Simultaneously listen to and comprehend telephone, radio, and interoffice communications while processing calls for service. Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches responders; relays pertinent information to law enforcement and security officers in a concise, organized, and understandable manner; notifies critical incidents to hospital personnel as required.

Must be able to communicate effectively in all modes of communication to protect the safety of the public and responders Respond promptly to matters of public safety and responders. Provides information, instructions, and assistance to the public within scope of authority. Monitors all areas of the hospital campus always utilizing security camera systems and access control systems; identifying potential security and/or safety risks and reports them to appropriate individual, department or entity, for proper resolution.

Comprehend and apply state laws, municipal ordinances, organizational policies, and procedures. Provides dispatch services for Midland Memorial Hospital and Midland Health facilities; keeps track of law enforcement and security resources, personnel, incidents, and trends. Operate multi-channel public safety radio system, including interoperable communications with other agencies.

Requirements

• This position requires maintaining absolute confidentiality of all records and information.
• Therefore, you will be required to submit to a pre-employment polygraph examination as part of the pre-employment screening process.
• Fill out and complete a TCOLE Personal History Statement Due to the nature of this position, an extensive background investigation, polygraph, and psychological examination will be conducted on final applicants.
• Employment is contingent upon successful completion of these steps.
• Falsifying or omitting information during any stage of the selection process will make you ineligible for employment.
• All final applicants will be required to take a pre-employment drug screen as part of the pre-employment process.
• Job offers are contingent upon negative test results.
• INELIGIBILITY AND DISQUALIFIERS LIST: Below is a list of occurrences that may disqualify an applicant either permanently or make the applicant ineligible for hire for a specified period.
• The causes for disqualification are in accordance with the Texas Commission on Law Enforcement Officer Standards and Education.
• These causes include, but are not limited to those listed below: HAS BEEN CONVICTED OF a Class A or Class B misdemeanor under the Penal Code or equivalent under federal law, to include the Uniform Code of Military Justice (UCMJ), within ten (10) years, will result in a temporary rejection.
• HAS BEEN CONVICTED OF OR ADMITTED TO CONDUCT which constitutes a felony under state or federal law, to include the UCMJ.
• Conviction of or admission to conduct that constitutes a felony will result in a permanent disqualification.
• Required Licenses or Certifications: Must obtain or be able to obtain a Texas Commission on Law Enforcement (TCOLE) Telecommunicators License, certificates TLETS/NCIC systems within one year of date of hire.
• Requirements REQUIRED EDUCATION, DEGREES, CERTIFICATES, AND/OR

Licenses

• High school diploma or G.E.D certificate required, CPR certification, TCOLE Basic Telecommunicator Proficiency Certificate, and TX Telecommunicator License required or must be obtained within one year of hire.
• Texas Driver’s License, Class C, require US Citizenship, and TCOLE certifications listed above.
• Required Knowledge of: Ability to learn and follow Midland Memorial Hospital policies and procedures.
• Midland County Hospital District Police Department policies and procedures.
• Personal computers, and related law enforcement communications equipment.
• Local and regional geographical areas, road systems, and the locations of landmarks and buildings.
• Principles of record keeping case files and records management.
• Legal system and law enforcement agency terminology.
• Applicable state and Federal rules, codes, and regulations.
• Modern public safety principles, procedures, and operations.
• Required Skill in: Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Concentrate on assigned tasks through many distractions.
• Obtaining accurate information from hostile or emotional callers.
• Communicating clearly and concisely and relaying details accurately.
• Recalling names, numbers, and locations, and reading maps quickly and accurately.
• Operating a personal computer utilizing specialized software and entering information into a computer system with speed and accuracy.
• Public relations and customer service.
• Effective communication, both verbal and written.