Supervisor, Clerical Operations at Presbyterian Healthcare Services

Location Address

1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $50,481.60 Maximum Offer $77,105.60 Now Hiring: Supervisor - Clerical Operations

Summary

• Join a team where front‑office excellence, accuracy, and patient‑centered service drive every interaction. This role ensures smooth clinic operations, supports staff success, and maintains the highest standards in registration, compliance, and customer care.
• Type of Opportunity: Full time Job Exempt: Yes Job is based: Presbyterian Hospital Work Shift: Days (United States of America)

Responsibilities

• As a Supervisor, you will ensure smooth clinic operations, staff success, and the highest standards in registration, compliance, and customer care.
• Ensure registration accuracy to support correct medical record creation and seamless clinical workflows.
• Deliver a predictable, high‑quality front‑office experience across assigned clinics, reinforcing a strong customer‑service culture.
• Lead clerical staffing operations including interviewing, hiring, scheduling, performance evaluations, and personnel recommendations.
• Serve as liaison between physicians and clerical teams to ensure clear communication and efficient workflow coordination.
• Maintain 95%+ registration accuracy while adhering to financial guidelines and budgetary expectations.
• Participate in budget planning and monitoring by providing operational insights and supporting fiscal responsibility.
• Develop clerical staff through coaching, training, and team‑building in partnership with Operations and Patient Financial Services.
• Ensure compliance with departmental policies, JCAHO/ACR standards, safety protocols, and infection‑control requirements.
• Oversee daily business processes including data gathering, CQI initiatives, problem resolution, and system improvements.

Qualifications

• Minimum of three to five years progressive experience in a relevant work environment.
• Supervisor experience is preferred.
• All

Benefits

• -eligible Presbyterian employees receive a comprehensive

Benefits

• package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary

Benefits

• .
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities.
• From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
• About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve.
• We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.
• Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• AA/EOE/VET/DISABLED.
• PHS is a drug-free and tobacco-free employer with smoke free campuses.
• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services