Sr. Supervisor, Customer Success, Pharmacy Team, Verity 340b Solutions, Remote at The Cigna Group

Overview

Sr. Supervisor, Customer Success Join Verity Solutions as a Sr. Supervisor, Customer Success where you will lead a team focused on delivering exceptional 340B program support for pharmacy partners.

In this role, you will guide customer relationship strategy, develop team capability, and use data-driven insights to help customers strengthen program performance, maximize savings, and achieve long-term success. Responsibilities Lead, coach, and develop customer success managers to deliver proactive, consultative 340B account support. Serve as the first escalation point for assigned pharmacy partners, supporting program questions, financial reconciliation, and service solutions.

Establish team routines to monitor data metrics, data feed mechanics, system settings, and financial results across assigned accounts. Analyze account performance and guide the team in delivering insights that improve program outcomes and Verity Solutions revenue. Serve as a program training expert for customers and team members, creating plans that strengthen adoption and knowledge of Verity tools.

Benefits

• , with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related

Benefits

• including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.
• For more details on our employee

Benefits

• programs, click here .
• About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.
• We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.
• Join us in driving growth and improving lives.
• Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
• If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.
• Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
• The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
• Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
• These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
• Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.