PMG Patient Services Representative I at Presbyterian Healthcare Services

Location Address

2400 Unser Blvd Rio Rancho, NM 87124 Compensation Pay Range: Minimum Offer $16.79 Maximum Offer $24.95 Now Hiring: PMG Patient Services Representative I

Summary

• Responsible for providing customer service for patients regarding scheduling appointments, referrals, messaging, and maintaining patient demographics. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat, and in person inquiries.
• Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Rust Medical Center Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities

• Provide customer service by triaging patients, scheduling appointments, processing referrals, managing messages, and maintaining patient records.
• Handle inbound and outbound calls using skill-based technology while meeting quality, productivity, and first-call resolution standards.
• Serve as a patient advocate by building positive relationships with patients, providers, and partners, ensuring timely and accurate support.
• Utilize resources, policies, and databases to research inquiries and deliver consistent, accurate information.
• Document customer interactions, including calls, emails, faxes, and walk-ins, for reporting and analysis purposes.
• Contribute to process improvement initiatives by identifying trends, documenting procedures, and supporting service enhancements.
• Collaborate effectively with team members and participate in quality improvement projects and organizational initiatives.
• Coordinate meetings, training, contracting, and reporting activities as needed.
• Perform additional duties as assigned.

Qualifications

• High school/GED diploma 1 year office/business experience Call Center experience preferred. All

Benefits

• -eligible Presbyterian employees receive a comprehensive

Benefits

• package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary

Benefits

• .
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities.
• From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
• About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve.
• We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.
• Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• AA/EOE/VET/DISABLED.
• PHS is a drug-free and tobacco-free employer with smoke free campuses.
• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services