Patient Solutions Representative II (Healthcare Customer Service | Call Center)

If you have experience in insurance customer service, medical claims, or healthcare call centers, this is your opportunity to take the next step in your career. Join a team where your ability to resolve billing and insurance questions directly improves the patient experience while building deeper revenue cycle expertise.

At R1, we combine advanced technology with deep healthcare expertise to improve financial outcomes and patient experiences across leading health systems.

As a Patient Solutions Representative II, you will work in a high-volume healthcare call center environment, supporting patients with billing, insurance, and account-related questions.

What You’ll Do

• Deliver high-quality customer service through inbound and outbound calls
• Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
• Support patients with payment plans and financial questions
• Achieve first call resolution and meet call center performance metrics
• Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
• Maintain HIPAA compliance and accurate documentation
• Navigate multiple systems while managing high call volume

What You Bring

• 1+ year of experience in a customer service or call center role
• Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
• Ability to explain insurance benefits, claims, and EOBs clearly
• Experience handling high call volume and fast-paced environments
• Strong attention to detail and ability to multitask across systems
• Familiarity with EMR systems (Epic, Cerner, etc.) is a plus

Ideal Backgrounds

• Health insurance customer service (Optum, UnitedHealthcare, Anthem, Aetna, BCBS)
• Medical claims or billing support roles
• Revenue cycle or patient financial services
• Healthcare contact center / call center environments

Why This Role

• Build deeper expertise in revenue cycle and patient financial services
• Work in a structured, metrics-driven call center environment with growth opportunity
• Make a direct impact on patient experience and financial outcomes

For this US-based position, the base pay range is $0.00 - $0.00 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook

Customer Service, EPIC, Contact Rep, Healthcare Customer Service, Patient Solutions Rep, Healthcare Representative, Revenue Cycle Management,