Medical Group Registrar at Presbyterian Healthcare Services

Location Address

2100 N Dr Martin Luther King Jr Blvd Clovis, NM 88101-9412 Compensation Pay Range: Minimum Offer $16.36 Maximum Offer $22.29 Now Hiring: Medical Group Registrar

Summary

• Coordinates the encounter or episode process for the customer/patient including registration by accurately collecting and inputting data to support claim billing, co-pay collection, financial arrangements, and coordination of services by using appropriate customer service guidelines.
• Type of Opportunity: Full time Job Exempt: No Job is based: Plains Regional Medical Center Work Shift: Days (United States of America)

Responsibilities

• Play a key role in creating a smooth, positive experience for every patient.
• Plains Regional Medical Center in Clovis, NM is seeking a detail‑oriented Medical Group Registrar to coordinate the patient encounter process from start to finish.
• In this role, you’ll accurately register patients, collect and enter essential data to support billing, co‑pay collection, and financial arrangements, and ensure services are well‑coordinated.
• Using strong customer service skills, you’ll help patients navigate their visit with confidence and care.
• Facilitates the customer registration process.
• Ensures the accurate collection of patient demographics, insurance information and verification of insurance eligibility.
• Collects identified patient financial obligation, arrange method of payment, or resolves account according to standard protocols.
• Answer telephones, takes complete and accurate message and relays information to appropriate party to support operational aspects of patient care. .
• Able to answer questions regarding hospital and departmental operations, policies and procedures.
• Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers.
• Responsible for following HIPAA confidentiality guidelines while performing all duties.
• Responsible for responding to requests within the scope of the job to include mailing or faxing material to PHS departments and other appropriate facilities.
• Maintains and fosters effective customer relations with patients, providers and customers by listening, responding, and documenting customer phone and walk-in complaints.
• Attempts to appropriately resolve complaints in the moment by using key words at key times.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Enters referrals into EPIC to support patient care.
• Ensures accurate and timely compilation and maintenance of medical record documentation.
• May act as a liaison with the business office to successfully resolve billing issues and support collection of patient account balances.

Qualifications

• Minimum 9 months of work experience in office, healthcare, or customer service environment is required.
• High school Diploma required.
• Must pass EPIC competency for Registration or Scheduling within 90 days of hire.
• All

Benefits

• -eligible Presbyterian employees receive a comprehensive

Benefits

• package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary

Benefits

• .
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities.
• From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
• About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve.
• We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.
• Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• AA/EOE/VET/DISABLED.
• PHS is a drug-free and tobacco-free employer with smoke free campuses.
• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services