Lead Room Service Assistant

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift: Day (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $17.00 - $26.50

Union Position: No

Department Details This position is a Room Service Asst Lead (Trayline) at the Broadway Campus. Scheduled hours are 6-230pm and includes rotating weekends and holidays. Summary Demonstrates established knowledge and experience of the Food Service department by continuously providing direction, making decisions and answering questions for the room service assistant staff members. Provides daily supervision according to quality standards. Job Description Demonstrates competencies and practices within the full scope of Food Service/Room Service expertise and utilizes appropriate tools to assist in challenging circumstances. Demonstrates leadership to employees, serving as a role model and encouraging vision and change projects. Practices positive collaboration and converts difficult interactions into productive ones. Leads a variety of duties involved with food service for patients. Serves meals and snacks to patients in a professional manner. Ensures rotation of floor supplies and maintains supplies up to Periodic Automatic Replenishment (PAR) levels. Delivers appropriate room service menus to patients, instructing patients on meal ordering systems. Assesses patients' ability to utilize the meal order system. Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff. Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information. Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines. Obtains, transposes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters. Provides appropriate menu for diet. Possesses excellent customer service skills continuously. Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff. Establishes effective working relationships with co-workers, supervisors and nursing staff. Qualifications Minimum of one year experience required. Depending on location, preceptor CDM (Certified Dietary Manager) course completed within two years of hire and/or a current student in a dictionary program. CDM must be renewed every three years. Depending upon location of hire, Serv Safe may be required to obtain within a designated time frame, typically one year. Serv Safe must be renewed every five years. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.