Inbound/outbound Queue Associate at CVS Health

Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Summary & Impact As a Member Services Assistant, you are the vital link between Signify Health, our health plan partners, and the members we serve. By managing high-volume communications and keeping flawless data logs, your daily work directly influences member retention, continuity of care, and overall health outcomes. You do not just answer calls—you build trust and ensure no member request falls through the cracks.

Under the guidance of the Member Services Manager, you will drive department success by closing the loop on member appointments and providing seamless internal team support. Schedule & Location Shift: Sunday through Thursday. Hours: Department operates 7 days a week, 11 hours per day.

Benefits

• Base Salary: $21.25 per hour (final offer determined by location, skills, and experience).
• Financial Wellness: 401(k) retirement savings plan and an Employee Stock Purchase Plan (ESPP).
• Health & Well-being: Comprehensive medical, dental, and vision

Benefits

• .
• Time Off: Paid time off (PTO) programs and paid holidays.
• Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• Our people fuel our future.
• Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
• Great

Benefits

• for great people We take pride in offering a comprehensive and competitive mix of pay and

Benefits

• that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive

Benefits

• package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The

Benefits

• for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available

Benefits

• are provided during the application process and on

Benefits

• Moments . We anticipate the application window for this opening will close on: 08/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.