Family Care Liaison, Emergency Department, Full-Time 1pm-9pm, Voorhees at Virtua Health

Overview

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community.

If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home.

A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations , we're committed to the well-being of the community.

Schedule

Monday through Friday, 1:00pm-9:00pm

Summary

Functions as a patient advocate and liaison with the healthcare team. Ensures regulatory compliance as it pertains to patient rights and problem resolution.

Position Responsibilities

• • Problem Resolution/follow-up: Investigate and resolve complaint/grievance and provide appropriate follow-up to patient/designated support team and staff.
• Patient Advocate: Assures patient rights, privacy, cultural needs and spiritual needs are respected.
• Healthcare team liaison: Works as a liaison with patient/designated support team and staff to maintain open lines of communication and assure understanding of plan of care.
• Regulatory compliance: Ensuring regulatory compliance for ADA, CMS, LEP, HIPPA and the Joint Commission and maintaining appropriate documentation.
• Position Qualifications Required / Experience Required: Minimum of two years healthcare experience or customer service experience in a professional setting Knowledge of hospital policies and procedures, community resources and legal aspects of healthcare preferred Must possess strong interpersonal communication skills and ability to provide conflict resolution.
• Required Education: Associate’s degree or equivalent experience.
• Hourly Rate: $24.51 - $36.89 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.
• Virtua offers a comprehensive package of

Benefits

• for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance
• health and dependent care flexible spending accounts
• 403(b) (401(k) subject to collective bargaining agreement)
• paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance
• tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for

Benefits

• is governed by the applicable plan documents and policies. For more

Benefits

• information click here .