Documentation Specialist I at MedImpact

Exemption Status

United States of America (Non-Exempt) Exemption Status: $22.24 - $28.90 - $35.57 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and

Benefits

• will be discussed at the offer stage with the selected candidate.” Verdegard is looking for extraordinary people to join our team!
• Why join Verdegard?
• Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork.
• We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.
• Job Description Summary Assist in the development and maintenance of Plan Documents, Schedules of

Benefits (Sob)

• , Summary of

Benefits

• & Coverage (SBC), health plan ID cards, departmental policies, procedures, process workflows and standard operating procedures as well as other related materials such as reference guides, reports, and presentations.
• Create and maintain policies, procedures and document repository.
• Perform quality checks and process daily ID card orders.
• Essential Duties and Responsibilities include the following.
• Other duties may be assigned.
• Document, maintain and distribute departmental policies and procedures, process flows and standard operating procedures to ensure employees’ knowledge of departmental processes.
• Interview operational and management personnel to ensure accuracy of documented policies, procedures, standard operating procedures and workflows.
• Create, maintain and distribute Plan Documents, SOB, SBC, Amendments and ID cards for health plans.
• Recommend options to ensure workflow effectiveness and efficiency as well as compliance of policies, procedures, standard operating procedures, and health plan documents.
• Assist in the publication of policies, procedures, standard operation procedures and health plan documents and maintain the electronic distribution to users throughout the department and organization.
• Review, perform quality checks and process daily ID card orders Supervisory Responsibilities No supervisory responsibilities Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).
• One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.
• Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Education and/or Experience BS/BA and 1+ years’ experience or equivalent combination of education and experience Computer Skills Intermediate knowledge of MS Office / Word, PowerPoint, Outlook and MS Excel.
• Certificates, Licenses, Registrations None required.
• Other Skills and Abilities Must be highly organized, detail-oriented and able to juggle multiple on-going projects Adapt to changing requirements and project needs Work well in a team environment Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Equal Opportunity Employer

, Male/Female/Disabilities/Veterans OSHA/ADA: To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.