Director, Technical Services

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: The Director, Technical Implementation is responsible for onboarding Ensemble clients on EHP platform and applications, rolling out product capabilities and leading support. The Director takes directions from the VP, Product Implementation, senior level operation members and works in conjunction with other cross-functional teams within the company, as well as external clients. The Director, Technical Implementation also supervises other leaders in Product Implementation and Product Support areas. The role assumes technical and business in depth knowledge and understanding software installation best practices to ensure timely delivery of Ensemble products and services. All duties shall be performed in accordance with organizational policies and goals which include maintaining a positive work atmosphere by acting and communicating in a manner reflecting respectful service with customers, clients, co-workers and management. Essential Job Functions Must be able to provide excellent and timely communication (written and verbal) on assigned projects, which includes progress, risks, and issues to Ensemble clients Align operational resources & objectives with business priorities for product innovation and operational efficiencies Develops and executes short- and long-term operational strategies aligned with enterprise goals Sponsors innovation by advancing automation, AI adoption, and emerging technologies to enhance service delivery Ensures alignment of technical services strategy with enterprise-wide business objectives and growth priorities Oversees end-to-end technical implementation processes across multiple product lines and client portfolios Builds and develops a high-performing technical services organization through talent acquisition, succession planning, and leadership development Coordinate and lead the data loading, implementation and training across all product and service lines. Build capacity, capability, scalability, resilience and reproducibility across teams by utilizing automation and AI Tools Must be able to utilize SQL and various other tools to analyze, test, and validate revenue cycle data from various HIS systems for Ensemble products Communicate and work closely with Maintenance team troubleshooting issues and follow through to resolution for clients Identify, report and document software defects that surface in Ensemble products and offer suggested solutions Drives improvement and standardization initiatives across implementation processes and functions Maintain Ensemble’s baseline data specifications for HL7, data extract, and API data exchange methods Employment Qualifications 10 or more years of professional experience 5-10 years of relative formal leadership Bachelors Degree or Equivalent Experience Must be able to provide excellent and timely communication (written and verbal) on assigned projects, which includes progress, risks, and issues to Ensemble clients Align operational resources & objectives with business priorities for product innovation and operational efficiencies Coordinate and lead the data loading, implementation and training across all product and service lines Build capacity, capability, scalability, resilience and reproducibility across teams Experienced in data integration, data analytics, and software workflow design (e.g., using SQL server or equivalent to query large data sets, creating technical process flows, learning database tables, creating .json/.txt files.) Must be able to utilize SQL and various other tools to analyze, test, and validate revenue cycle data from various HIS systems for Ensemble products. Must be able to work closely with Product and Engineering as well as consult on architectural decisions regarding the solutions proposed. Communicate and work closely with Maintenance team troubleshooting issues and follow through to resolution for clients Identify, report and document software defects that surface in Ensemble products and offer suggested solutions Experience implementing process improvement initiatives and creating new methodologies for an organization. Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI. This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. This position pays between $134,000 - $195,000 based on experience #LI-MT1 #LI-Remote Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com . This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble