Director, Population Health Consumer Engagement at Presbyterian Healthcare Services

Location Address

9521 San Mateo NE Albuquerque, NM 87113-2237

Summary

• Presbyterian Health Plan (PHP) seeks an innovative, data-driven leader to serve as its next Director of Population Health Engagement.
• This highly visible leadership role sits at the intersection of consumer engagement, population health, digital transformation, and healthcare outcomes.
• As healthcare increasingly shifts toward proactive, personalized member engagement, PHP is evolving beyond traditional outreach models to create meaningful, measurable connections that inspire members to actively participate in their health and well-being.
• This leader will serve as the strategic architect behind that transformation—developing modern engagement strategies that leverage technology, analytics, behavioral insights, and omnichannel communications to improve member outcomes, satisfaction, and retention.
• Reporting to senior health plan leadership, the Director will oversee a team of approximately 65 professionals and lead the enterprise strategy for member engagement across Medicare Dual Special Needs Plans (DSNP), Medicaid, and Commercial populations.
• This role requires a leader who can balance strategic vision with operational discipline, bringing innovative ideas while building the infrastructure, processes, and analytics necessary to measure success and drive continuous improvement.
• The ideal candidate may come from healthcare, health technology, digital consumer engagement, customer experience, CRM, or high-growth technology environments and possess a deep understanding of how organizations successfully engage consumers at scale.
• Work Arrangement: Remote: Open to applicants in the United States, excluding CA, IL, ND, NY, OH, WA, and WY.
• Hybrid (Strongly Preferred): For individuals within 60 miles of Albuquerque, in-office presence is required Tuesday through Thursday.
• Job Description: Strategic Population Health Engagement Leadership Develop and execute an enterprise-wide member engagement strategy across DSNP, Medicaid, and Commercial populations.
• Transform traditional outreach models into personalized, data-driven engagement experiences.
• Design innovative approaches that improve member participation in care coordination, preventive care, quality programs, and population health initiatives.
• Establish a long-term roadmap for digital engagement, communication optimization, and member activation.
• Lead governance processes to ensure engagement efforts are coordinated across Population Health, Quality, and customer-facing teams.
• Consumer Engagement & Experience Innovation Create personalized outreach strategies that leverage behavioral insights, segmentation, and member preferences.
• Expand and optimize engagement channels including phone, SMS, email, digital platforms, mobile solutions, and emerging technologies.
• Identify opportunities to improve engagement among difficult-to-reach or underserved populations.
• Develop strategies that increase participation in clinical programs while improving satisfaction and member experience.

Benefits

• are effective day-one (for .45 FTE and above) and include: Competitive salaries Full medical, dental and vision insurance Flexible spending accounts (FSAs) Free wellness programs Paid time off (PTO) Retirement plans, including matching employer contributions Continuing education and career development opportunities Life insurance and short/long term disability programs About Us Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.
• Founded in New Mexico in 1908, it is the state's largest private employer with approximately 11,000 employees.
• Presbyterian's story is really the story of the remarkable people who have chosen to work here.
• Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, employees, board members, and other volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than 700,000 New Mexicans.
• We are part of New Mexico's history - and committed to its future.
• That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
• About New Mexico New Mexico's unique blend of Spanish, Mexican and Native American influences contribute to a culturally rich lifestyle.
• Add in Albuquerque's International Balloon Fiesta, Los Alamos' nuclear scientists, Roswell's visitors from outer space, and Santa Fe's artists, and you get an eclectic mix of people, places and experiences that make this state great.
• Cities in New Mexico are continually ranked among the nation's best places to work and live by Forbes magazine, Kiplinger's Personal Finance, and other corporate and government relocation managers like Worldwide ERC.
• New Mexico offers endless recreational opportunities to explore, and enjoy an active lifestyle.
• Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky.
• From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
• AA/EOE/VET/DISABLED.
• PHS is a drug-free and tobacco-free employer with smoke free campuses.