Desktop Support Technician at UT Health East Texas

Overview

Overview Join our team as a day shift , full-time , Desktop Support Tech in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.

People-First: We prioritize your well-being with paid time off, comprehensive health

Benefits

• , and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
• Get to Know Your Team: UT Health East Texas is comprised of 10 hospitals, more than 90 clinics, nearly 7,500 employees, and over 1,000 licensed inpatient beds.
• We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet, and EMS service.
• Responsibilities Responsible for incoming support calls/requests from end users related to a variety of desktop issues.
• Support desktop hardware, software standards and management practices including application distribution.
• Set up and prepare technical equipment for deployment.
• Advocate for and promote enterprise desktop standards and policies.
• Ensures compliance with Enterprise Change Committee requirements and processes.
• Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patches Support other IT departments associated to end-user equipment as required.
• Document issue resolutions to improve peers' ability to resolve similar problems in the future.
• Track and document time associated to specific projects and daily functions.
• Travel throughout the market to support all hospitals, clinics urgent cares etc. as needed Occasional travel to other markets may be requested Qualifications Job

Requirements

• Associate's degree in Information Systems / Computer Science (a dditional years of technical training may substitute for the required education on a year-for-year basis) Experience with Desktop operating systems, Windows Server and
• Active Directory Experience in installing and replacing computer peripherals Experience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom) Experience with Microsoft Teams room and A/V equipment Working knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange,
• Active Directory, DNS and DHCP Strong analytical and problem solving skills Strong organizational and time management skills Exhibits clear written and verbal communication skills Preferred Experience: MCP certification A+ certification SCCM deployment and Microsoft Office 365 experience Knowledge in scripting (e.g. Powershell) and other remote