Customer Service Supv

Position Summary: Under the general direction of the Director of Patient Financial Services, the Customer Service Supervisor will ensure quality service is provided to all customers of Medical Center Hospital#s Patient Financial Services Department. Qualifications: A. Education: Associate degree in Business Administration or related area preferred. Two to five years of experience in a hospital business office environment may be substituted. B. Training and Experience: Requires two to five years of either a physician#s office or hospital business office experience. Prefer experience with HBOC McKesson series patient accounting software. Must possess a desire and ability as an adult educator. C. Job Knowledge: Must be familiar with patient accounting practices and procedures. Must be able to schedule, meet, and maintain a daily and monthly workload. Must have excellent oral and written communication skills. Should possess analytical and problem-solving skills. Must be of sound character. Must be able to handle work stress and keep pace with the demands of a busy healthcare environment. Must be able to plan,#organize, and direct computer system activities at all levels of Business Office employees and associated staff. Unusual Physical Demands and Working Conditions: Extended periods of sitting, extensive data entry, possible exposure to patients#with infectious disease.