Clinical Consultant, Hospital Solutions

PURPOSE AND SCOPE

The Clinical Consultant has a key role to play as part of the Sales and Marketing organization. The right candidate will be responsible for maintaining and improving customer relationships, with a focus on enhancing revenue in select existing and new accounts. This individual will need to have a strong clinical background and understanding, with the ability to develop a Center strategy. A proven track record of excellence in customer relations, as well as the ability to build and execute on strategic plans will be essential.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Collaborate with assigned sales partner(s) to develop customized product and therapy solutions, provide training on equipment and therapies, and perform market development throughout the opportunity cycle.
• Conduct prospecting and demand generation activities by serving as a therapy thought leader at clinical forums, scientific seminars, and other professional settings; seed market awareness and build relationships with key influencers, including patient advocates, Fellows, physicians, and nurses.
• Understand market dynamics, keeping up-to-date on latest competitor information and advantages
• Act as a trusted advisor to patients by providing technical expertise, demonstrating in-depth workflow understanding, and applying comprehensive therapy knowledge.
• Partner with Value Streams to support commercialization and launch of new products, assist in the training labeling process and deploy marketing programs such as Experience the Difference.
• Supports development and deployment of training programs for patients, nurses, physicians, and internal stakeholders to maximize understanding and adoption of products and therapies.
• Demonstrate key product and therapy features and link them to customer and patient needs, providing technical guidance to support clinical and business initiatives.
• Assess clinical environments and collaborate with staff to implement training and improvement plans that optimize patient outcomes, operational performance, and adoption of therapies.
• Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application.
• Apply deep, extensive therapy knowledge to provide insights on clinical outcomes, protocols, and procedures.
• Other duties as assigned.

Clinical Consulting:

• Assessment of facilities and implementation of a plan for training and continued improvement utilizing holistic account principles and business models.  Incorporates knowledge of nursing demands and facility productivity.
• Ability to interact with and motivate nursing staff ancillary staff as well as mid-level and senior level leadership to accomplish common goals.
• Mentoring of Clinical Educators to improve knowledge base and facilitation of the consultative process.
• Assist in quality improvement and instruction on managing patient outcomes.
• Work collaboratively with assigned area and regional account executives to develop strategic account planning and targeting; to ensure teamwork and proper allocation of nursing resources.

Nurse Training:

• Effectively train and motivate nursing staff to be successful trainers
• Effectively train nursing staff on therapy concepts and practical applications
• Ability to communicate regulations and policies (National, Regional, and Facility)
• Plan and implement regional educational sessions as necessary (basic, advanced) for nurses.
• Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application.
• Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to physically cover and maintain regular face to face contact with customers over a large geographic area.
• Extensive travel up to 85% by automobile, train or airplane is often necessary to cover the assigned territory and includes overnight stays. Occasional weekend travel maybe necessary to travel to/from an appointment.
• Must reside within assigned territory.
• Lifting requirements of up to 75 lbs. necessary.

SUPERVISION

• None

EDUCATION

• RN Required, BSN Preferred
• B.S./B.A. or equivalent Preferred
• MBA Preferred

EXPERIENCE AND REQUIRED SKILLS

• 5+ years of sales and/or 5+ years of Clinical Education in the dialysis industry
• Very strong interpersonal skills.
• Self-starter, energetic, with an infectious, positive, can-do attitude.
• Located for easy and short travel to target accounts.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors