Adoption Issue Advisor

Candidates Who Reside Within 50 Miles Of The Following Locations May Be Asked To Work In Person

Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ. The Adoption Issue Advisor plays a critical role in advancing transformation by identifying, prioritizing, and resolving barriers that affect adoption across people, process, and technology. This strategic individual contributor partners across teams to bring visibility to issues, align stakeholders around the highest-value solutions, and accelerate progress toward business outcomes.

This is an exciting opportunity for someone who thrives on connecting insights to action and helping organizations move forward with clarity and speed. Responsibilities In this role, you will help shape adoption success by driving issue resolution, influencing priorities, and creating transparency across complex initiatives: Lead the end-to-end lifecycle of adoption issues, from intake and triage through resolution, in partnership with cross-functional stakeholders. Analyze root causes, business impact, and trends to prioritize the issues that most affect transformation outcomes and operational performance.

Drive alignment across technology, program, operations, and adoption teams to accelerate fixes, enhancements, and timely decision-making. Build dashboards, scorecards, and other reporting tools that provide clear visibility into issue status, risks, and resolution progress. Translate findings into actionable insights and communicate recommendations to leaders and partners in a clear, compelling way.

Benefits

• , with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related

Benefits

• including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee

Benefits

• programs, click here .
• About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives.
• At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve.
• Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
• Join us in driving growth and improving lives.
• Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
• If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.
• Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
• The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
• Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
• These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
• Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.