Adoption Design Manager

Candidates Who Reside Within 50 Miles Of The Following Locations May Be Asked To Work In Person

Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ. As an Adoption Design Manager, you will lead an Innovation Lab within the Adoption Center, turning strategy into real-world outcomes through simulation, rapid testing, and data-driven insights. This role plays a critical part in improving how we adopt change, enhance business performance, and deliver better experiences for customers and teams.

Responsibilities Lead and develop a high-performing team focused on innovation, testing, and scalable process design Design and execute simulation, prototyping, and hypothesis testing to validate strategic initiatives Translate business strategies into operational processes that drive measurable adoption and performance outcomes Oversee structured testing in both simulated and production environments while protecting customer experience Partner across PX&O, DM&R, and Adoption Intelligence to align testing strategies with business priorities Leverage data, scorecards, and dashboards to communicate insights and influence leadership decisions Drive continuous improvement in how processes are tested, scaled, and sustained across the enterprise Enable the integration of automation, AI, and predictive insights to strengthen operational performance Qualifications - Required High School Diploma or G.E.D. 8+ years of experience in analytics, business intelligence, or strategic operations 7+ years of experience improving or transforming business processes Demonstrated success leading teams and developing high-performing talent Strong ability to translate complex data into clear, actionable business insights Proven ability to collaborate across functions and influence stakeholders Experience using data visualization and presentation tools to tell compelling business stories Qualifications - Preferred Bachelor’s degree or equivalent experience Experience in healthcare or large enterprise environments Familiarity with AI, automation, or predictive analytics Experience supporting innovation labs, testing environments, or transformation initiatives If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 108,600 - 181,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of

Benefits

• , with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related

Benefits

• including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee

Benefits

• programs, click here .
• About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives.
• At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve.
• Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
• Join us in driving growth and improving lives.
• Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
• If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.
• Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
• The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.
• Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
• These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
• Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.