Senior Executive II - Commercial

Customer Service

• Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
• Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.
• Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.
• Equip with company’s products and services knowledge.
• Liaise with other functional department to ensure on time order fulfilment
• Provide timely & accurate stock status & feedback to Customers.
• Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.
• Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.
• Escalate all Product Complaints to the relevant people in the Quality organization.
• Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.
• Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.
• Ensure Statutory Compliances are adhered to.
• Help in Statutory Audit.
• Proper e-filing & recordkeeping of all documents related to order processing Reporting
• Daily, Weekly & Monthly information to all Internal as well as External Customers.
• Publish weekly open order report to external Customers when required.
• Provide timely and accurate report to internal or external customer on order/ shipment status.
• MINIMUM REQUIREMENT
• Education Level
• Major/Field of Study

Bachelor’s Degree

Graduation

MINIMUM WORK EXPERIENCE

Experience

Experience Details

Minimum 3 years of experience

Should have at least 3 years of working experience in customer service; order processing, (O2C)

ESSENTIAL SKILLS AND ABILITIES

• Customer order process and SAP/ERP knowledge. – SD module
• Good communication skills with fluent in English
• Computer literate with good knowledge of using MS  Excel
• Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure