Rehab Tech-pt Scheduler-abq

Location Address

3715 Southern Blvd SE Rio Rancho, NM 87124-2086 Compensation Pay Range: Minimum Offer $15.59 Maximum Offer $21.64 Now Hiring: Rehab Tech-PT Scheduler-ABQ

Summary

*Provides exceptional patient experience for each patient case *Accuracy in scheduling is paramount in performance *Uses advanced visit types in a multi-disciplinary specialty *100% validation prior authorizations/certifications/referrals are in place PRIOR to treatment *Perform non-clinical patient and family education *Coordinate admission paperwork when applicable *Responsible for the basic cleaning and upkeep of the Rehab Department. *Assists therapists with patient care and other departmental duties. *May include coverage in inpatient, outpatient, and aquatics settings. *Independently lead community members in aquatics and wellness classes (CDS only) *Other duties as assigned Type of Opportunity: Part time Job Exempt: No Job is based: PMG - Rio Rancho Southern Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities

• Customer Service and Caring Practices: *Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. *Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times *Ability to manage conflict and appropriately request the help of a supervisor when needed *Round with patients waiting to insure their comfort and to inform of delays when applicable Encounter Components: *Performs the patient scheduling process and validates accurate patient demographics *Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses *Meet 1 on 1 with patient to schedule invasive procedures in or out patient *Advised patient and patient families of non-clinical instruction *Develop and maintain a positive relationship with other departments/personnel *Follow protocols for scheduling such as utilizing assigned block time Assists therapists/assistants with patient care and other departmental duties.
• Performs other patient care procedures under the guidance of a licensed clinician.
• Must demonstrate knowledge of the principles of growth and development over the life span of patients served.
• Able to prioritize appropriately and escalate concerns to appropriate licensed clinician/management team.
• Understands indications, contraindications, physiological effects and application of all modalities appropriate Basic knowledge of medical terminology, anatomy, modalities pertinent to the rehab setting.
• Financial Accountabilities: *Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center *Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient representative, OR, etc) if a breakdown occurs Message Management: *Formulates complete and accurate messages and routes to the appropriate Epic in-basket pool or staff to support operational aspects of patient care.
• Medical Record Components: *Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records Patient Relations *Comprehend quality service connection to patient satisfaction and reimbursement *Perform confirmation calls when applicable to include directions and instructions as required by the visit type Patient Safety *Respond quickly to patients showing distress.
• Follow guidelines set forth by the Clinic management or Clinician to alert the clinical team.
• Assist in any manner the clinic team directs.
• Ensure Clinic area, check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat. *Report any concern that may create a safety issue.
• Responsible for the basic cleaning and upkeep of the Rehab Department Quality Improvement: *Appointment reminder calls *Rescheduling *Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines *Works with Clinicians and Rehab management to maximize schedule effectiveness *Willingness to work in a positive manner to assist in development of new programs Participate in environmental rounding as needed.
• Restock rooms and gym area with linens and supplies Maintain routine service logs for department equipment.
• Other

Responsibilities

• Maintain supply inventory, monitoring expiration dates and placing orders as requested. May perform time keeping duties Other duties as assigned C.A.R.E.S Behaviors: *Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

Qualifications

• Academic Preparation: High school or equivalentShort-term training in Medical Terminology.
• Experience: Minimum 9 months experience in a healthcare office or clinic setting with significant clinician interaction.
• Prefer Proficiency in prior authorization/certification/referral process Must pass Epic trainings for rehab tech and scheduling positions Abilities: Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc. *Requires strong organizational skills *Must be able to function under pressure while maintaining professionalism *Working knowledge of CPT and ICD-10 coding *Pass annual competency exam for all areas of responsibility. *Attend department and organizational meetings UPDATED 5/5/2022 All

Benefits

• -eligible Presbyterian employees receive a comprehensive

Benefits

• package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary

Benefits

• .
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
• Why work at Presbyterian?
• As an organization, we are committed to improving the health of our communities.
• From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
• About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve.
• We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group.
• Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
• Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
• AA/EOE/VET/DISABLED.
• PHS is a drug-free and tobacco-free employer with smoke free campuses.
• We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services