Office Supervisor

Office Supervisor -#Orthopedics - Coeur d#Alene# # # # # Position Summary: # If you#re energized by fast‑paced clinic operations and love being at the center of patient access, scheduling flow, and front‑office excellence, this role is built for you! Our Orthopedics team is busy, collaborative, and committed to delivering an exceptional patient experience across three locations#and we#re looking for a supervisor who#s ready to dive in, meet the team, and quickly get their arms around schedules, workflows, and front‑desk operations. You#ll lead a large, dynamic group of front‑office staff, partner closely with clinical leaders, and help keep daily operations running smoothly for more than 100 patient appointments per day at each site. This is a hands‑on leadership role where communication, teamwork, and a willingness to jump in alongside your staff truly matter. If you thrive in a collaborative environment, enjoy solving operational challenges, and want to make a meaningful impact on patient access and clinic flow, we#d love to meet you! # # What you will do: # Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations Oversees daily front‑office operations across three orthopedic clinic locations, ensuring smooth patient access and scheduling flow Leads and supports a team of approximately 22 front‑office staff, including OSCs, schedulers, and phone agents Responsible for ensuring compliance with established corporate standards and reviewing and evaluating the work and performance of subordinates Has authority for personnel actions and oversees most day to day operations of group Maintains strong communication across teams, ensuring timely updates and consistent messaging Provides real‑time support to frontline staff, assisting with problem solving and patient access challenge Other duties as assigned # # Requirements and Minimum Qualifications: Associate#s degree required Minimum 3 years# related experience required Previous management experience preferred # # # # Working Conditions: Must be able to maintain a sitting position Typical equipment used in an office job Repetitive movements # # About Kootenai Health:## Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet# Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.# # As your next employer, we are excited to offer you:# Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.## Kootenai Health#s tuition assistance program is available after 90 days. If you want to further your education, we#ll help you pay for it# Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.## Competitive salaries with night, weekend, and PRN shift differentials# An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching## Employees receive discounts at The Wellness Bar, PEAK Fitness, and more# Robust and interactive employee referral program# And much more# # If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you! Apply today! Please reach out to Lindsay Buchanan at lbuchanan@kh.org or Front Desk 208-625-4620 or email careers@kh.org with any questions. # Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.#