Call Center Specialist

Hours of Work :

8:30-5:00pmDays Of Week :

Monday-FridayWork Shift :

Job Description :

Your Job:
In this highly technical, fast-paced, and rewarding position, you'll collaborate with multidisciplinary team members to provide the very best care for patients. The "Find a Doctor" Call Center Specialist is focused on understanding and meeting the needs of our customers by providing physician referrals and/or information about services, programs, and events via the telephone, email, chat and other channels.

Your Job Requirements:
• Some college with requirement of obtaining an associate or bachelor degree within 1 year of hire; preferred degree in Marketing, Public Relations, Communications, Business or a related discipline
• 2-4 years of experience in customer service or call center environment required
• Prefer healthcare industry experience; familiarity with healthcare insurance market
Your Job Responsibilities:
• Communicate clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for your performance
• Always look for ways to improve the patient experience
• Take initiative for your professional growth
• Be engaged and eager to build a winning team

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Great Place to Work Certified 2026-2027
• Glassdoor’s Best Places to Work 2025 & 2026
• Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026
• TIME’s Best Companies for Future Leaders 2025 & 2026
• Newsweek’s America’s Most Admired Workplaces 2026
• Glassdoor’s Best-Led Companies 2025
• Fortune Best Workplaces in Health Care 2025
• Military Friendly Gold Employer 2025
• Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025
• Newsweek’s Americas Greatest Workplaces 2025