Behavioral Health Access Representative at SouthEast Alaska Regional Health Consortium

Overview

Provide administrative support to program staff and management. Works directly with patients to obtain and verify information during the registration process as well as other duties to support patient care. Position is first line of contact for all telephone calls and patients presenting in crisis.

Position requires ability to work under pressure with many interruptions. Position often works in an environment with multiple tasks at hand requiring prioritization. Position may also provide front desk coverage as necessary.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Benefits

• , including retirement, paid time off, paid parental leave, health insurance, dental, and vision

Benefits

• , life insurance and long and short-term disability, and more.
• Key Essential Functions and Accountabilities of the Job Greet and assists patients and family members at the designated facility.
• Checks patients in and out for appointments and schedules follow up appointments as needed or directed.
• Collects, verifies, and enters demographic, financial and/or insurance information and accurately enters the information into the electronic health record to ensure prompt and accurate billing.
• When scheduling, responsible for scheduling and facilitating telehealth for clients to connect to/from other locations.
• Screens patients for priority risks and raises questions and concerns on complex patient situations to the clinic supervisor(s).
• Responsible for processing, accepting, and tracking referrals/consults for clinic.
• Responsible for scheduling appointments for intakes and ensuring all documentation is completed.
• Responsible for working with clinic supervisor(s) to assign the patient for an assessment.
• Responsible for collecting required consents.
• Responsible for calling clients for appointment this can include the following: Intake appointments.
• No Show or Cancelled appointments.
• Responsible for reviewing collected documentation for accuracy.
• Identifies Release of Information (ROI) and submits completed document to Health Information Management.
• Reviews Intake Packet for completion and accuracy.
• Reviews Annual Consents are collected and in patient EHR.
• Responsible for Opening and Closing Duties: Turn on/off the lights to the clinic and unlock/lock common spaces and storage.
• Checking phone messages upon arrival and throughout the day.