Supervisor - Family Visitation Center

Location:

Avera Family Visitation Center-Sioux Falls

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview
Responsible for the day-to-day operations of programs ensuring quality, efficiency, and effectiveness is maintained.

What you will do

• In collaboration with leadership, assists in the development and execution of agency goals and objectives.
• Completes staffing schedules and maintains appropriate staffing levels to maximize agency efficiency. Maintains flexibility and accepts work when necessary to ensure appropriate staffing levels.
• Schedules all staff training/meetings as by the program, facilitates trainings as necessary, and coordinates the staff training topics as by FVC and SVN standards.
• Submits CPS documents to caseworkers and CASA.
• Conducts and oversees intake of clients to FVC prior to starting direct services. Testify in court as needed related to Family Visitation Center services.
• Models excellence in customer satisfaction and identify ways to enhance the visitation/exchange process for all involved with the agency.
• Represents the agency in community based organizations as a committee member, and participates with professionalism. Assures collaboration and professionalism of service delivery for the contractual program requirements are met.
• Reviews visitation observation forms and provides feedback to staff regarding documentation methods and content.
• Keeps confidential, organized, and up-to-date client records and files (electronic and paper) and communicates changes in records to all program staff.
• Assures the safety and efficient operation of the Family Visitation Center by enforcing agency policies and procedures. May act in the role of Administrator proxy in the absence of the Executive Director.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Bachelor's degree in Social Services, Education, or related field
• Knowledge of adult learning styles, abuse and neglect, delinquency and dependency, and civil court systems

Preferred Education, License/Certification, or Work Experience:

• Work experience in social services and legal systems
• Previous supervisory experience

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.