Operations Administrator

## Content Summary

### Key Sections:
- **Operations Administrator, Remote**

### Primary Duties:
- Provide administrative support for the Service Model Innovation & Delivery Team on preparation and execution of calls, meetings, retreats, and projects.
- Track action items, follow-ups, and tasks on an ongoing basis.
- Facilitate communication among key stakeholders/customers.
- Organize and manage inbound calls, emails, and other requests.
- Schedule small to large internal and external meetings.
- Expertly draft memos, reports, spreadsheets, newsletters, and decks.
- Own content review and planning for team meetings.
- Own content review and distribution of internal resources related to department content.
- Partner with cross-functional teams both within and external to the SMID Team.
- Support data entry, extraction, analysis, and reporting projects relevant to the department and contracts such as performance reporting communications and ACO REACH.
- Ad hoc projects and other duties as assigned.

### Minimum Qualifications:
- 4+ years of professional experience in an operations capacity, with experience in healthcare preferred.
- Expert-level organizational and time management skills, with ability to operate independently and understand business context and priorities.
- Relevant competencies include developing and maintaining customer relationships, project management, and effective written and verbal communication.
- Strong intuition for exercising discretion and confidentiality.
- Competency with data manipulation and presentation, including Google and Microsoft Suite of tools.
- Proven experience creating board deck ready presentations.
- Must be results-oriented with the ability to prioritize and manage multiple projects simultaneously.
- Proven success in working cooperatively and strategically in a team-oriented matrixed environment with the ability to influence and interact with all levels.
- Team player with the ability to work with a remote and distributed team.
- Must thrive in a fast-paced, dynamic environment while maintaining focus on key goals.

### Preferred KSA's:
- Thinks beyond their immediate team and contributes to making Aledade holistically better (active engagement in D&I efforts, culture initiatives, facilitating training, leading roundtables, etc.).
- Healthcare Industry experience is a plus.
- Project management process knowledge is a plus.
- Ability to work in a rapidly changing startup environment.
- PMP or LEAN certification is a plus.
- Bachelor’s degree.

### Physical Requirements:
- Sitting for prolonged periods of time.
- Extensive use of computers and keyboard.
- Occasional walking and lifting may be required.
- Ability to travel roughly 2 times a year (All Staff and Team Retreats, specifically).