Infertility/Maternity Nurse Care Manager

## Content Summary

### Key Sections:
- **Privacy Notice**
- **Infertility/Maternity Nurse Care Manager**
- **Responsibilities**
- **Qualifications and Requirements:**
- **Physical/Cognitive Requirements:**

### Job Description:
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### Requirements & Details:
- Deliver coordinated, patient-centered virtual Care Management by telephone or messaging that improves members' health outcomes.
- Create impactful care plans together with members and our diverse care team, and help members achieve their desired goals.
- Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
- Partner with the members' local providers to ensure coordinated care.
- Provide compassionate, longitudinal follow-up care, building supportive relationships.
- **Bachelor of Science in Nursing (BSN).**
- Must reside in a compact NLC state.
- Active Compact RN license in good standing with the nursing board of their state.
- Active California Nursing License required
- Willingness to become licensed in multiple states.
- Must have current CCM Certification or eligibility to sit exam within 6 months of hire
- 5 years of experience in nursing
- 2+ years experience working in care, case and disease management
- 2+ years experience working in labor and delivery
- 2+ years experience working in infertility
- Schedule: M-F 9a-6p PST
- Be comfortable discussing different medical conditions
- Spanish speaking desirable
- Experience with technology and an understanding of digital tools and EMR platforms
- Strong empathy and commitment to patient-centered care.
- Meet volume goals while maintaining quality standards.
- Flexibility and comfort in an evolving environment.
- Strictly follow security and HIPAA regulations to protect our patients' medical information.
- Be pleasant, responsive, and willing to work with and learn from our team.
- Strong competence and ability to use multiple computer/medical record systems.
- Collaborate well across diverse teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
- Understand cultural and socioeconomic issues affecting members and to coordinate all available resources to serve members.
- Translate medical information into clear, accessible, and patient-friendly language
- Strict adherence to security and HIPAA regulations.
- Prompt and regular attendance at assigned work location.
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.