Front Coordinator | UMC Internal Medicine at Health & Wellness Hospital | UMC Physicians

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Job Profile Title 
Front Coordinator

Job Summary 
The Front Coordinator is a pivotal role in healthcare clinics, responsible for ensuring smooth operations at the front desk. They provide excellent customer service, manage patient inquiries, and facilitate efficient patient flow within the clinic. 
 
Reports to: Manager, Physician Practice 
 
Job Specific Responsibilities 
Daily assignments may include but are not limited to:

Patient Registration and Check-In: 
Greet patients warmly and verify their information. 
Collect co-payments, insurance details, and necessary paperwork. 
Schedule appointments and manage walk-in patients.

Insurance Verification: 
Verify insurance coverage and eligibility. 
Explain billing processes to patients.

Appointment Scheduling: 
Coordinate patient appointments, follow-ups, and referrals. 
Manage appointment cancellations and rescheduling.

Administrative Tasks: 
Maintain accurate patient records. 
Handle phone calls, emails, and inquiries. 
Assist with medical record requests. 
Be a resource for all CSAs in the clinic

Collaboration: 
Work closely with clinical staff, nurses, and physicians. 
Communicate patient needs and updates effectively.

Patient Experience: 
Ensure a welcoming and organized front desk environment. 
Address patient concerns and resolve issues promptly. 
 
Education and Experience:
High school diploma or equivalent. 
Prior experience in a medical office or clinic setting preferred.

Required Licensures/Certifications/Registrations:
N/A 
 
Skills and Abilities:
Excellent communication and interpersonal skills. 
Proficiency in using electronic health records (EHR) systems. 
Attention to detail and ability to multitask. 
Customer service-oriented mindset.

Interaction with Other Departments and Other Relationships: 
The person in this role will have daily interactions with clinical, billing, and administrative teams. Liaise with patients, referring providers, and external partners. 
 
Physical Capabilities:
Position requires prolonged periods of sitting at a desk, talking on a phone, and working on a computer. Essential hearing and near vision acuity required. Dexterity for handling paperwork and operating office equipment. Should be able to lift up to 20 pounds, push, pull, and stooping required at times. 
 
Environmental/Working Conditions:
Works in a well-lit, heated, and ventilated building. Hours may vary to accommodate needs in the department. Exposure to blood borne pathogens is of high risk. 
 
Direct Reports:
None

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*Request for accommodations in the hire process should be directed to UMC Human Resources.​*