Document Collection Advisor

## Content Summary

The **Document Collection Advisor** plays a critical role in the university's enrollment process by ensuring the efficient collection, verification, and organization of official documents from prospective students. This role supports the institution's commitment to delivering a seamless and accurate admissions process by collaborating with internal teams and serving as a point of contact for document-related inquiries.

### Responsibilities:
- Request, track, and collect official transcripts and other required documents from prospective students and institutions.
- Guide students through the document submission process.
- Verify authenticity and completeness of submitted documents in compliance with university policies.
- Enter and update document status in the university’s student information system (SIS).
- Act as a liaison with the registrar’s office for discrepancies in student academic files.
- Follow up with students regarding missing, incomplete, or incorrect documentation.
- Ensure documents meet university and accreditation standards.
- Provide clear communication to prospective students regarding document requirements, deadlines, and submission methods.
- Coordinate with high schools, colleges, and other institutions to resolve document-related issues.
- Advise on next-steps for prospective students with foreign credentials.
- Maintain confidentiality and security of student records in compliance with FERPA regulations.
- Partner with admissions advisors and other departments for accurate processing of student files.
- Contribute to process improvement initiatives.
- Assist with special projects, audits, or other operational tasks as needed.

### Education & Experience:
- Bachelor’s degree or equivalent work experience in a related field.
- 1-2 years of Customer Service experience required.
- Strong attention to detail and organizational skills.
- Proficiency in data entry and experience using student information systems or similar databases.
- Excellent written and verbal communication skills.
- Experience in higher education, admissions, or enrollment management preferred.
- Familiarity with FERPA and other relevant regulatory standards preferred.

### Skills:
- Ability to organize and prioritize tasks.
- Ability to sort and filter Excel reporting.
- Comfortable with learning various computer software.
- Ability to remain goal-oriented in a fast-paced environment.
- Strong writing and verbal communication skills.
- Excellent customer service skills.
- Ability to handle questions regarding the enrollment process.
- Proficient with Microsoft Word and other applications in the Microsoft Office suite.

### Compensation:
- $20.00 – $23.00 per hour

### Location:
- Remote, USA

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