Director Home Medical Equipment

Location:

Avera Health Broadband Lane

Worker Type:

Regular

Work Shift:

Primarily days with night, weekend and holiday on-call involvement (United States of America)

Position Highlights

• 7-10 Years of Multi-site experience preferred
• Strong understanding of HME/DME products, billing, coding and compliance -must have
• Proven ability to lead teams, improve process and manage financial performance - required
• Required travel within the Region of responsibility and home office - Required
• Must live within the Region - Required

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview
The Regional Director of HME/Durable Medical Equipment (DME), Operations oversees the strategic, financial, and clinical performance of multiple HME locations or branches within a specific region. The Regional Director ensures regulatory compliance (e.g., CMS, accreditation), manage budgeting, drive revenue growth, and lead staff to maintain high-quality patient care and operational efficiency.

What you will do

• Operational Leadership: Directs daily activities across multiple sites to ensure high-quality, efficient service and adherence to company policies and procedures.
• Compliance & Safety: Ensures strict adherence to DMEPOS standards, accreditation bodies, OSHA, FDA, DOT, and federal/state, and local regulations.
• Financial Management: Manages regional budgets, reviews monthly financial statements, controls operating expenses, and drives revenue growth.
• Talent Management: Mentors and supervises branch managers, conducts performance evaluations, and develops staff skills.
• Logistics & Inventory: Oversees inventory control, supply chain efficiency, and equipment delivery processes.
• Oversee quality assurance/audit programs and conduct ongoing and periodic performance assessments to ensure quality standards are being met at their local branches.
• Collaborates with leaders, peers, and team members to support the development and implementation of safety programs at the community and regional level.
• Partners with Provider Referrals, Access Services, Patient Financial Services, Advanced Respiratory Services, Branch Manager’s and the Sales team to ensure timely equipment setup, proper documentation for the setup, and documentation for billing within 30 days.
• Assists with sales and rentals of equipment, set-up, and education to customers, training of staff and referral sources, documentation, reimbursement verification, follow-up, and any related duties as required.
• Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.

Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Bachelor's Business, Marketing, Health Administration or related field or equivalent industry experience
• Drivers License - Licensing Board Upon Hire
• Strong understanding of DME billing, coding, and compliance.
• Leadership: Proven capability to lead teams, improve processes, and manage financial performance.
• Travel: Regular, high-volume travel within the assigned region.

Preferred Education, License/Certification, or Work Experience:

• 7-9 years in medical/DME operations, with significant multi-site management experience.

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.