Data Entry Clerk, Admin Resolution and Payment Processing

## Content Summary

**Anova Care** is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within. As an associate, you can also look forward to:

The Associate is responsible for administrative resolution of accounts, processing payments, ensuring accurate and timely transactions, and maintaining excellent customer service standards.

### Essential Duties and Responsibilities:
- Submitting request forms for borrowers such as name change and other status updates.
- Documenting account findings.
- Verify and validate payment details.
- Monitor payment transactions and resolve any discrepancies or issues.
- Communicate with customers and internal teams to resolve payment-related inquiries and disputes.
- Maintain detailed records of all account updates and payment transactions for audit and reconciliation purposes.
- Assist with the preparation of reports on payment processing activities.
- General office duties

### Education and Experience:
- High School diploma or equivalent
- One year of experience performing general administrative work supporting accounting departments
- Working knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook

### Pay:
- $23.00 - $27.00 per hour

### Work Location:
- Hybrid Remote

### Requirements & Details:
- Competitive benefits package including medical, dental, vision, and life insurance
- Advancement opportunities
- Diverse experience with supporting and working on Anova Care’s various lines of business
- Work from home (WFH)
- Company provided equipment
- Medical Benefits through Cigna
- Dental Benefits through DeltaDental
- Vision Benefits through DeltaVision
- Flexible Spending Account
- Short and Long term disability
- Life Insurance
- 401(k)