Customer Service Advocate | Pediatric Associates Of Lubbock (pals) | UMC Physicians at UMC Health System

Overview

We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. _____________________________________________________________________________ **Join UMC Physicians: Where Employee Satisfaction Soars at 96%!** Summary Title: Customer Service Advocate – Full time Department: Pediatric Associates of Lubbock (PALs) Description: We are looking for a dedicated full-time team member with a passion for helping others to join our dynamic and fast-paced team at UMC Physicians. This is a front desk reception role in one of our busy clinics, where you'll be at the heart of patient care—checking in patients, handling administrative tasks, and ensuring smooth operations.

We're seeking individuals with exceptional customer service skills who thrive under pressure and are ready to tackle the challenges of a high-demand environment. We offer growth opportunities and support to help you achieve your career goals. Preferred Characteristics: • Goal oriented • Professional demeanor and appearance • Servant’s heart • Punctual and dependable • Works with a sense of urgency Availability

Requirements

• • Ability to work 40 hours per week 8AM-5PM Monday – Thursday, 8AM-12PM Friday Our Mission: To improve the quality of life for our community by providing the best patient experience for every patient. Our Vision: To be the best place to work and the best place to receive healthcare.

Benefits

• UMC Physicians offers a comprehensive

Benefits

• package to eligible full-time employees.

Benefits

• include: Paid Time Off Sick Pay Medical, Dental and Vision Insurance Employer Paid Group Life and Voluntary Life Insurance Short Term Disability Insurance Long Term Disability (after 2 years of employment) Critical Illness, Accident and Cancer Insurance Health Care and Dependent Care Spending Accounts 401K Retirement Plan with Company Match Employee Assistance Program Note: Some

Benefits

• require an employee contribution to participate.
• Full Job Description: Serves as a direct contact/referral point for patients, greets patients in person and via telephone, answers multi-line telephone system in a professional manner, performs clerical duties pertaining to the design and follow up in an efficient patient/provider appointment schedule, accurately registers patients using the UMCP computer system, ensure all documents and forms are presented, explained, and signed at time of registration.
• Essential Functions: Obtain all necessary information to perform

Benefits

• verifications, obtain appropriate signed consent forms, collects co-pay or amount required at time of service, work to provide a friendly, calm and professional environment for a sick patient, their family and friends. Additional

Responsibilities

• Additional duties as assigned Knowledge/Skills/Abilities: Must have experience in meeting people and dealing with them under adverse conditions.
• General computer skills.
• Must have excellent customer service and organizational skills.
• Must be capable of learning quickly and accepting change.
• Minimum

Qualifications

• High School diploma, typing speed of 30 wpm, high attention to detail, excellent customer service skills and strong communication skills. Preferred

Qualifications

• • Previous experience in a general office capacity.
• Spanish fluent bilingual.
• Environmental Conditions: Well heated and ventilated building.
• Normal office environment.
• Fast paced, professional environment.