Clinic Clerk at Appalachian Regional Healthcare

Overview The Clinic Clerk is responsible for efficient and courteous registration, transfer and discharge of patients within established policies and procedures; thoroughly compiles and types medical information for patients' records and statistical reports and maintains current and accurate patient account receivables. Responsibilities Greets patients courteously, determines their needs, and offers assistance. Registers patient by performing necessary procedures, such as, preparation of records, reports, notices, service charge slips, and payor information. Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor. May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments. Answers inquiries to patient accounts and advises patient on insurance benefits. Receives all payments and deposits, issues receipts for all monies received and otherwise makes proper accounting for all funds received. Posts charges daily to proper patient accounts. Posts payments to accounts daily. Bills patients routinely within established policies and procedures. Determines billing methods for third-party payor. Maintains required registers for Medicare, Medicaid and others as required. Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures. May transport patients in wheelchairs. Operates various office equipment to include copiers, fax machines and other equipment as assigned. Maintains income register and report of adjustments to accounts receivable. Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records. Keeps a record of all incoming toll-charge calls. May serve as general receptionist for clinic, supplying nontechnical information regarding the clinic or refers questions to proper person. May give general information concerning a patient's condition or status under guidelines furnished by nursing or other appropriate personnel. May make and maintain appointment schedules for Clinic Physicians. May secure required signatures on reports and records relative to release of information, according to policies of the clinic. May assist physicians and nursing personnel as required. Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings. Types memos, correspondence, billing forms, etc., as needed. Maintains sufficient files according to established procedures for an efficient operation of the Business Office/Clinic including patient charts. Compiles periodic and statistical reports and other data as directed. Maintains log of patient charts issued and missing charts. Maintains work area in a clean and safe manner. Performs other related duties as assigned. Qualifications Education • High School Diploma or GED equivalent required. • Commercial courses such as filing, office methods, and business English preferred. Experience • Three (3) to six (6) months of on-the-job training required to attain proficiency in the performance of assigned duties and responsibilities. Required Skills, Knowledge & Abilities • Must possess basic computer skills in Microsoft Word and Excel. • Knowledgeable of medical terminology, CPT coding, and ICD-9 coding. • Must type a minimum of sixty (60) words per minute accurately. • Ability to operate various office machines. • General knowledge of clerical and business procedures. • Must be well organized and function well under stressful conditions.