Behavioral Health Navigator

Location:

Avera Behavioral Health Center-Sioux Falls

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$22.75 - $34.75

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview
Serves as a patient liaison to help patients and family members "navigate" the complex healthcare systems. This position will work with a multidisciplinary team providing improved comprehensive behavioral health services to patients. This position requires expertise to identify and implement improvement processes, and the ability to design, direct and implement teaching plans. Internal and external contacts include nursing staff and management, physicians, patients, families, community agencies, and professional peers. ​ ​The ultimate goal of the program is to provide care that is coordinated and navigated along an agreed care path with all information available to patients and families as needed, and thus, minimizing barriers along the full continuum of care.

What you will do

• Serves as a patient and family advocate for patients and families at Behavioral Health by coordinating patient care services and eliminating operational barriers to services, assuring excellence in patient care and patient flow. This includes providing support to navigate the healthcare system and being available to patients and families throughout their care as an open, knowledgeable and empathetic contact, providing support during the inpatient process to explain outpatient services.
• Develops, organizes and participates in educational activities for patients and their family. This includes providing support to navigate the healthcare system and being available to patients and families throughout their care as an open, knowledgeable and empathetic contact, providing support during the inpatient process to explain outpatient services.
• Collaborates with other health care providers in developing, implementing, and evaluating educational materials for patients and their families including family education sessions on the unit.
• Communicates with referral providers within patients are admitted and discharged from behavioral health inpatient hospital.
• Assures that appropriate referrals are made for patients.
• Conducts follow-up conversations, discharge phone calls, as needed with all patients and/or families and communicate concerns, changes, or social needs in patient health to appropriate MD or other appropriate care providers.
• Provides education through formalized routine groups or classes to meet identified unmet needs in the community.
• Establishes and maintains positive working relationships with key internal and external customers such as primary care physicians, outpatient therapists including developing patient referral services by relationship-building with physicians not related to the department including assisting with counselor symposiums and/or Friday Forums.
• Provides follow up calls and case management to patients and families.
• Leads group therapy and education sessions for patients and families impacted by behavioral health.

Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Bachelor's in human services filed such as social work, psychology, behavioral sciences, or nursing
• 1-3 years Mental Health Experience

Preferred Education, License/Certification, or Work Experience:

• Community Health Worker

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.