Audiology Technician, Full-Time Days, ENT Institute Harlingen at DHR Health

Summary

FLSA STATUS: ☐ Exempt ☒ Non-Exempt MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

Position Summary

The function of this position is to assist the on-site audiologist or physician to make the clinic more efficient and more productive, while performing basic audiology tests. Services provided by an audiology tech include, but are not limited to: providing supervised basic diagnostic services (comprehensive audiogram, ABR, VNG), documenting testing and its results in the EMR and assisting with various clerical and administrative tasks. Responsible for carrying out automated hearing screening tests on all patients, as ordered by the Audiologist or physician

Position Education/ Qualifications

• High School graduate or G.E.D. certificate preferred Completion of Medical Assistant Program preferred 1-2 years of ENT experience, highly preferred Organizational skills is necessary Good written and verbal communication skills required. Ability to read, write and speak English, bi-lingual (English/Spanish) highly preferred Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians Prefer physician office experience

Job Knowledge/Experience

• • Strong interpersonal skills, knowledge of proper telephone etiquette, and strong typing skills are highly desired Must have excellent customer service skills Insurance verification and authorizations High degree of competency/experience in general Requires good communication, interpersonal and organizational skills Requires reasoning ability and good independent judgment Excellent customer service skills and able to interact with all age patients

Position Responsibilities

• • Promotes the facility mission, vision and values by effectively communicating them to others.
• Considers mission, vision and values in developing services, standards and practice Greets patients and prepares for rooming/testing as needed by completing all pre-exam questions and patient intake duties Intake duties include but are not limited to: height, weight, blood pressure and review of MIPS/MACRA questions as they reside in the EMR system Responsible for performing automated hearing screening tests on all patients Including: comprehensive audiogram, ABR, and VNG Present screenings to physician or audiologist for review Follow infection control procedures established by the health system Recognize problems with screening equipment, troubleshoot as necessary and report any recurrent or unresolved problems to the supervisor Notify supervisor of any problems with patient care equipment, or supplies in the clinic Daily cleaning and disinfection of multi-patient use audiological supplies and booth, chairs, transducers, etc.
• Document clinical activities by utilizing appropriate software and procedures set forth by the clinic supervisor or Physician orders Maintain hearing aid productivity by transitioning patients directly into product discussions with an Audiologist or physician when hearing tests shows the possibility of improved communication through amplifications Scheduling, canceling, and rescheduling patient appointments as needed to ensure efficient operation of the clinic Patient insurance verification, authorization performed as needed in order to facilitate patient visits Will act in the capacity of clinic MA as needed based on patient/clinic needs Monitor inventory supply levels and notify appropriate personnel for ordering.
• Maintain appropriate supply levels with screening equipment Other duties as assigned.

Other Information

• LINES OF REPSONSIBILITY: (Chain-of-command) Practice Manager → Director of DHR Health Clinics → Chief Ambulatory Officer

Customer Service

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

Age Specific

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

Americans With Disabilities Act

(ADA): A.

Essential Duties

• Indicated by bold print within performance standards, preceding individual numbered criteria.
• The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 20 lbs, from the floor to shoulder height.
• Yes Kneeling Yes Must be able to assist other employees with lifting more than 20 lbs.
• Yes Walking Yes Light/moderate carrying up to 20 lbs.
• Yes Standing/Squatting Yes Straight pulling Yes Sitting Yes Pulling hand over hand Yes Pushing Yes Repeated bending Yes Stooping/Bending Yes Reaching above shoulder Yes Climbing Stairs Yes Simple grasping Yes Climbing Ladders No Dual simultaneous grasping Yes Depth Perceptions needed Yes Ability to see Yes Identify Colors Yes Operating office equipment Yes Twisting Yes Operating mechanical equipment Yes Crawling No Ability to read and write Yes Ability to Count Yes Ability to hear verbal communication without aid Yes Operating Personal Vehicle Yes Ability to comprehend written/verbal communication Yes Other: Ability to deal with stress Yes OSHA Category III B.
• Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise.
• There is protection from weather conditions but not necessarily from temperature changes.
• The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
• C.
• Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids).
• Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
• D.
• Aptitudes: HIGH 1 2 3 4 5 6 LOW Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles.
• Ability to reason and make judgments. 3 Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively.
• To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs.
• To present information or ideas clearly. 3 Numerical: Ability to perform arithmetic operations quickly and accurately. 2 Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects.
• Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2 Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3 Clerical Perception: Ability to receive pertinent details and verbal or tabular material.
• To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2 Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed.