Assistant Manager, DHR Health Ortho Inst, San Benito

Summary

FLSA STATUS: ☐ Exempt ☒ Non-Exempt MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

Position Summary

Perform selected administrative/clerical duties that assist in the delivery of overall patient care and customer satisfaction under the direction of a physician and practice manager. These duties are delegated in relation to the individual's degree of training, in accordance with the objectives and policies of the organization and respective state laws governing such action and activities.

Position Education/ Qualifications

• • High School/GED required Associates degree preferred Three (3) years of supervisory experience in a medical practice Excellent customer service skills Ability to work with all patient types in a busy practice Computer skills required with knowledge of Microsoft Office suite, Internet, and practice mgmt software Good written and verbal communication skills required Requires reasoning ability, good independent judgment and organizational skills Must project a professional image and be able to work with frequent interruptions Bilingual – English/Spanish – preferred Position requires travel, valid driver’s license and vehicle insurance are required Some evening and weekend work will be required

Job Knowledge/Experience

• • Three (3) years experience in a physician office is most desirable Strong knowledge of medical terminology, in house procedures, and overall office procedures Excellent interpersonal skills and must be able to be sensitive to cultural and bilingual issues Organizational skills are necessary Previous EMR experience preferred

Position Responsibilities

• • Monitor scheduling of patients to ensure smooth workflow with physicians/providers in the clinic on a daily basis Greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service Respect and maintain privacy and dignity of patients, assure confidentiality at all times Oversee office staff to ensure patient work flow, serves as a back-up for the office manager, performing duties in cases of emergency, or when she is unavailable.
• Keeps in communication with manger at all times Maintain staff work schedule to provide appropriate coverage Route fax/scanned documents that come to the EMR or patient chart, as needed.
• Schedule, reschedule, confirm, or cancel patient appointments as needed Cover for the manager in all aspects as needed Is available to the physicians for needs regarding CME requests and other educational/personal requests as needed Call patients who were “no shows” or who cancelled their appointments to reschedule, as needed Flexibility to work different locations as needed by practice Monitor schedule of physicians and practitioners making sure patients are notified appropriately Serve as a daily resource for all questions from providers, management, and staff Assist in disciplinary actions, and hiring of staff.
• Edit payroll and ensures timely submission of time to payroll dept.
• Act as liaison between IT and office, troubleshoots issues with equipment Maintain referring MD fax database and updates as needed Work and follows up on the work administrator report and resubmits the claims daily to billing Work the accepted and rejected reports from the billing vendor and documents on patient management in the appropriate account Act as a back-up for staff dealing with hospital consults for physicians Update and educates staff on changes affecting the practice relating to all subjects, including but not limited to billing, insurance, OSHA, HIPAA, MU, PQRS, etc.
• Collect and balances payments as needed Order supplies as needed Medical records release of information for patients as needed Report any/all equipment failures or office issues to the Manager Other duties as assigned

Other Information

• LINES OF REPSONSIBILITY: Practice Manager Director DHR Health Clinics Assistant VP Ambulatory Clinical Operations

Customer Service

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

Age Specific

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

Americans With Disabilities Act

(ADA): A.

Essential Duties

• Indicated by bold print within performance standards, preceding individual numbered criteria.
• The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 20 lbs, from the floor to shoulder height.
• Yes Kneeling Yes Must be able to assist other employees with lifting more than 20 lbs.
• Yes Walking Yes Light/moderate carrying up to 20 lbs.
• Yes Standing/Squatting Yes Straight pulling Yes Sitting Yes Pulling hand over hand Yes Pushing Yes Repeated bending Yes Stooping/Bending Yes Reaching above shoulder Yes Climbing Stairs Yes Simple grasping Yes Climbing Ladders No Dual simultaneous grasping Yes Depth Perceptions needed Yes Ability to see Yes Identify Colors Yes Operating office equipment Yes Twisting Yes Operating mechanical equipment Yes Crawling No Ability to read and write Yes Ability to Count Yes Ability to hear verbal communication without aid Yes Operating Personal Vehicle Yes Ability to comprehend written/verbal communication Yes Other: Ability to deal with stress Yes OSHA Category III B.
• Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise.
• There is protection from weather conditions but not necessarily from temperature changes.
• The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
• C.
• Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids).
• Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
• D.
• Aptitudes: HIGH 1 2 3 4 5 6 LOW Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles.
• Ability to reason and make judgments. 3 Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively.
• To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs.
• To present information or ideas clearly. 3 Numerical: Ability to perform arithmetic operations quickly and accurately. 2 Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects.
• Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2 Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3 Clerical Perception: Ability to receive pertinent details and verbal or tabular material.
• To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2 Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed.