Analyst,care Associate Behavioral Health at CVS Health / Aetna

Overview

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Analyst, Care Associate supports Behavioral Health Medicare operations by providing administrative, care coordination, and workflow support services to clinical teams, members, and providers. This role helps ensure timely, accurate processing of behavioral health requests, supports member access to care, facilitates discharge planning and follow-up activities, and assists with reporting and quality initiatives. The Analyst works collaboratively with clinicians, providers, hospitals, and internal teams to promote member engagement, care continuity, and adherence to treatment plans Care Associate – Behavioral Health Medicare Precert Fully Remote | Monday–Friday | 8:00 AM–4:30 PM EST Are you detail-oriented, customer-focused, and passionate about supporting behavioral health services?

Join our team as a Care Associate and play a critical role in the Behavioral Health Medicare Review process, helping ensure timely, accurate communication and coordination for members and providers. What You'll Do Support clinical teams through administrative and workflow activities related to behavioral health care management and authorization processes. Prepare and distribute accurate correspondence to members and providers Support time-sensitive workflows while ensuring compliance with CMS and company requirements Communicate with internal and external stakeholders to facilitate effective case processing Maintain high standards of accuracy, organization, and customer service WHAT YOU BRING - REQUIRED Ability to work Monday–Friday, 8:00 AM–4:30 PM EST 2+ years of experience in the health insurance industry Customer service experience in healthcare and/or a behavioral health setting Strong attention to detail and ability to manage regulated, time-sensitive work Excellent organizational and communication skills Preferred Qualifications 2+ years of Behavioral Health experience supporting mental health populations Proven ability to communicate effectively, resolve service challenges, and improve processes Experience working in fast-paced, deadline-driven environments Experience scheduling and processing denials Education Associate degree or equivalent work experience Why Join Us? 100% remote work environment Consistent weekday schedule with evenings and weekends free Opportunity to support members' behavioral health journeys Collaborative team focused on quality, compliance, and service excellence Meaningful work that directly impacts member and provider experiences If you're organized, compassionate, and thrive in a fast-paced healthcare environment, we'd love to hear from you.

Benefits

• for great people We take pride in offering a comprehensive and competitive mix of pay and

Benefits

• that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive

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• package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The

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• for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available

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• are provided during the application process and on

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• Moments . We anticipate the application window for this opening will close on: 09/08/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.